Ticket cancellation info

[Bwayfan4]

Posted: 11/10/07 at 6:39am

Sorry to post another thread about the strike, but in case anyone is interested or has tickets for today...

I just spoke with Telecharge. As I have tickets to a matinee today, I was curious about their refund policy. I was told to call the following number 1-800-543-4835 (Customer service) after 8:30 am and they would refund my ticket, assuming a strike occurs. (I'm keeping my fingers crossed that some last minute deal occurs...)

[Testing1232]

Posted: 11/10/07 at 7:22am

And some more info:

http://theater.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=theater&cdn=entertainment&tm=31&gps=262_425_1010_561&f=00&su=p284.8.150.ip_&tt=2&bt=1&bts=1&zu=http%3A//www.livebroadway.com/

[Jimbo2]

Posted: 11/10/07 at 7:35am

Funny, I just called Telecharge and they told me to call 212-239-6211 after 9:00am. They are extremely busy

[Bwayfan4]

Posted: 11/10/07 at 7:42am

Interesting, Jimbo. My guess is that they set up additional information lines ...yep, why do I have the feeling they will be very busy today?

[Jimbo2]

Posted: 11/10/07 at 7:48am

Well, thanks for posting your number-I just tried the number given to me and it's out of service (I'm calling from NY). What a mess this is going to be.

[jaystarr]

Posted: 11/10/07 at 8:09am

Here is it again.. Hope this helps...

[Bwayfan4]

Posted: 11/10/07 at 8:43am

I just called Telecharge. As Testing1232 posted, Telecharge is automatically refunding tickets purchased with a credit card within two business days.

I guess I'm off to buy new tickets to replace the refunded ones!

[Jimbo2]

Posted: 11/10/07 at 8:57am

Important Message to Broadway Patrons

Due to a strike by Local One, IATSE stagehands, there will be no performances today at many Broadway theatres. Off Broadway shows and several Broadway productions, including CYMBELINE, MARY POPPINS, MAURITIUS, PYGMALION, THE RITZ, THE 25TH ANNUAL PUTNAM COUNTY SPELLING BEE, XANADU and YOUNG FRANKENSTEIN will perform this week according to their normal schedules. However, the rest of the Broadway theatres are dark.

If you purchased tickets via credit card to a Broadway show that is not performing, in most cases your card will automatically be credited (see below). If you purchased your ticket with cash, please return to the point of purchase, or see below for further instructions.

And a reminder: When buying Broadway tickets, it's a very good idea to make your purchases through well-established, primary sources like Ticketmaster, Telecharge, IloveNYTheater.com, theatre box offices, and the Broadway Ticket Center.

If you purchased your tickets:
From Telecharge.com (via phone and Internet) Your tickets for canceled performances (including service fees) will be automatically credited within two business days.
From Ticketmaster (via phone or at Ticketmaster.com) Your credit card will automatically be credited with the ticket price and convenience charges, and should post to your account within 7 to 10 business days. Please note, the $3.10 per order processing fee and any ticketFast or UPS delivery charges are non-refundable.
At the theatre box office by credit card (Telecharge.com and Ticketmaster) Your tickets for canceled performances will be automatically credited within 2 to 10 business days.
For the following shows at these theatre box offices with cash or by check:



AUGUST: OSAGE COUNTY
Imperial Theatre (249 West 45th St.)

AVENUE Q
Golden Theatre (252 West 45th St.)

A BRONX TALE
Walter Kerr Theatre (219 West 48th St.)

CHICAGO
Ambassador Theatre (219 West 49th St.)

A CHORUS LINE
Schoenfeld Theatre (236 West 45th St.)

THE COLOR PURPLE
Broadway Theatre (1681 Broadway)

CURTAINS
Al Hirschfeld Theatre (302 West 45th St.)

DR. SUESS' HOW THE GRINCH STOLE CHRISTMAS
St. James Theatre (246 West 44th St.)

THE FARNSWORTH INVENTION
Music Box Theatre (239 West 44th St.)

IS HE DEAD?
Lyceum Theatre (149 West 45th St.)

JERSEY BOYS
August Wilson Theatre (245 West 52nd St.)

LES MISERABLES
Broadhurst Theatre (235 West 44th St.)

MAMMA MIA!
Winter Garden (1634 Broadway)

MONTY PYTHON'S SPAMALOT
Shubert Theatre (225 West 44th St.)

THE PHANTOM OF THE OPERA
Majestic Theatre (247 West 44th St.)

ROCK 'N' ROLL
Bernard B. Jacobs Theatre (242 West 45th St.)

THE SEAFARER
Booth Theatre (222 West 45th St.)

SPRING AWAKENING
Eugene O'Neill Theatre (230 West 49th St.)
You may return to the theatre box office for a refund. If the box office is closed, mail your ticket to back for exchange or credit to Telecharge.com, 411 Hackensack Avenue, Hackensack NJ 07601.

Federal Express delivery charges will not be refunded.
For the following shows at these theatre box offices with cash or by check:


CYRANO DE BERGERAC
Richard Rodgers Theatre (226 West 46th St.)

THE DROWSY CHAPERONE
Marquis Theatre (1535 Broadway)

GREASE
Brooks Atkinson Theatre (256 West 47th St.)

HAIRSPRAY
Neil Simon Theatre (250 West 52th St.)

LEGALLY BLONDE
Palace Theatre (1564 Broadway)

RENT
Nederlander Theatre (208 West 41st St.)

THE LITTLE MERMAID
Lunt-Fontanne Theatre (205 West 46th St.)

THE LION KING
Minskoff Theatre (200 West 45th St.)

WICKED
Gershwin Theatre (222 West 51st St.)
Please return to the theatre box office for a refund. In the event the box office is closed, you may mail your tickets to Nederlander Organization, 1450 Broadway, 6th Floor, New York, NY 10018.

Please remember to retain a copy of your tickets for your records.

At the Broadway Ticket Center
(1560 Broadway, between 46th & 47th Streets) Bring your tickets to the Broadway Ticket Center, located in the Times Square Information Center on the east side of Broadway between 46th and 47th Streets for a refund or exchange.
Elsewhere Return to or contact the point of purchase for more information.

We encourage you to continue to place orders for future performance dates and to purchase replacement tickets for those automatically refunded.

Please check back with this page or visit www.ILoveNYTheater.com for updates on the work stoppage.

[majortom1981]

Posted: 11/10/07 at 9:21am

Ticketmaster has no info yet and they still list the shows as going on. So they couldnt refund my money yet.

I cant get a sgtraight answer from anywhere on if the little mermaid will be cancelled today. this is very annoying. Updated On: 11/10/07 at 09:21 AM

[musicaltheater1]

Posted: 11/10/07 at 11:10am

It's an automatic refund per Playbill online.

http://www.playbill.com/news/article/112684.html