Ticketmaster: worst customer service...

There have been numerous complaints here about Ticketmaster's service. I appreciate Telecharge's services a lot better, especially how you can search for the next available seats. In order to search for different tickets at the same time on Ticketmaster, I have to search from an IE browser and Firefox browser at the same time.

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Thanks, BSF... The new system looks promising but I guess they don't have it for most of their Bway shows just yet.

It would be nice, too, if they could delegate a few of their customer service people to some who actually know New York theater...The unhelpful rep and later her clueless manager were so ignorant of seating charts and theater they kept insisting that the website's Row W-center at the Marquis (which is well under the overhang starting at M) would be better than Left Row L just becaues W was center (sorry, not in my opinion)...

They also kept referring to the show as "your event" like it was hockey game or a 2-day rock concert...a tad annoying.

Updated On: 3/23/10 at 11:30 AM

I've always found Telecharge to be most helpful. They answer e-mail queries promptly and, once, when I foolishly booked Broadway tickets for the wrong weekend, they swapped them for me without any complaint.

I used to hate Ticketmaster, but then they had me type in a security code of "stumbling porcupine", so I decided that their crappy service was worth it!

In reality, yeah, I hate Ticketmaster with a passion... and those stupid security codes too!

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dramamama611 -
Speaking of "relax"...?

There were no questions here that needed your flippant answers, so no need to state the obvious...we all know what "event" means and the point of the seat location diff was that ticketmaster gives you a hard time choosing what IS best for you...

Go "relax" on a different post.

Proving that my statement needed to be said.

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I totally agree with dramamama.
Everything is subjective, guys.

in a perfect world... i would rather have it that each theater provide their own ticketing service... that way when you purchase tickets online you can actually look at a seating chart and click on the seats that you want that are available... but i know that ain't probably going to happen

Dramamama - Didn't you just say:
"Some people just need to relax more" ?

You can start that today...

Should I tell my Ticketmaster story?

I had tickets for what was to have been the second or third (?)performance of Wicked -- back when it opened. I had ordered them about two or three months before and they were in Will Call at the box office as I was traveling before that time. But Wicked got delayed and it ended up that the performance I had tickets for became opening night. The day before my performance I went to the theatre to see if I could pick them up. There were no tickets. But they found a "note" of record. They said something like "apparently there was a problem with your credit card so they were canceled." Huh? My card had been charged the months before. But sure enough on the day before I went to pick them up Tickemaster had issued a credit to my card for the full amount.

What does that mean? Clearly they needed tickets for "VIPs" for opening night. My tickets were sitting there in will call. They pulled them to use them and credit my account.

I despise Ticketmaster.