I rushed the show maybe 2.5 weeks ago, and I think it did a fantastic job for what it was. Don't expect a "traditional" play or even a plot. For me, it was a very pleasant night at the theatre. Nia Vardalos was out the night I went, so I saw it with Ceci Fernandez, and my goodness, she was amazing!
I described the show to my roommate as, "a dramatic reading of an advice column. The columnist, Sugar, has had a hard life, but she has been beaten, betrayed, and broken into a strong, compassionate, empathetic, and forgiving person. The best part for me was seeing that despite all the rough life she's had, she's not bitter; she's been able to make a decently good life for herself. At the end of the day, she's getting along fine. She's survived a lot, so this "decently normal" life of hers is a great and admirable accomplishment."
I, too, have had a pretty hard life, and almost all the experiences and emotions Sugar revealed and in her responses in the show hit home really hard for me. I saw a lot of myself in Sugar. It was a really cathartic experience for me. I almost never cry during any show, film, book, etc., but I definitely cried at this show. It wasn't a perfect show, but it was definitely enjoyable. I thought it refreshing to see such a relatable, broken character be "okay."
I see and understand why this show doesn't work or resonate with everyone, though. I just wanted to be at least one positive vote for this show! I originally saw it because it had a random Sunday evening performance, and I had that evening free, but now I'm hoping I'll have time to go back and see it again!