TodayTix and TKTS tickets - can you exchange when over-the-title star is out?

JSquared2 said: "To borrow Hogan's oft-used phrase, There. Are. No. Rules. Go to the actual box office. If it's an underperforming show, they may very well allow you to past date. If it'sMockingbird, orDear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket. But no one on this board can give you an accurate response. Go to the box office."

 I do find offense in saying that no one here can give an exact response. I work on Broadway for just under shy of three years as an usher. I’ve worked different theatres and all house managers/front of house staff always tries to be accommodating when possible. Even if the tickets were bought third party. I can state two good examples of this.

 

1. I was working War Paint. A patron who bought her ticket from her hotel was not happy when she found out that those siting in the same area ended up paying the same price she did, she paid much higher and was far from happy about that. The house manager very politely explained why that was, that they got their tickets from the theatre/Ticketmaster and she got it from her hotel. He informed her that because that was the case they unfortunately couldn’t help her. She  wasn’t happy but still stayed and enjoyed the show.

 

2. During a performance of Chicago, a patron came up to me, saying that he thought that the tickets he had were more towards the center than the side He showed me his receipt from seat geek. I informed him (as per what I was taught to do in  this stuarion) and told him very politely that since he got the tickets from seat geek there unfortunately wasn’t any way we can help. 

So yes, if it’s bought third party, even reputable ones such as TKTS or TodayTix, it’s still third party.

Islander_fan said: "JSquared2 said: "To borrow Hogan's oft-used phrase, There. Are. No. Rules. Go to the actual box office. If it's an underperforming show, they may very well allow you to past date. If it'sMockingbird, orDear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket. But no one on this board can give you an accurate response. Go to the box office."

I do find offense in saying that no one here can give an exact response. I work on Broadway for just under shy of three years as an usher. I’ve worked different theatres and all house managers/front of house staff always tries to be accommodating when possible. Even if the tickets were bought third party. I can state two good examples of this.



1. I was working War Paint. A patron who bought her ticket from her hotel was not happy when she found out that those siting in the same area ended up paying the same price she did, she paid much higher and was far from happy about that. The house manager very politely explained why that was, that they got their tickets from the theatre/Ticketmaster and she got it from her hotel. He informed her that because that was the case they unfortunately couldn’t help her. She wasn’t happy but still stayed and enjoyed the show.



2. During a performance of Chicago, a patron came up to me, saying that he thought that the tickets he had were more towards the center than the side He showed me his receipt from seat geek. I informed him (as per what I was taught to do in this stuarion) and told him very politely that since he got the tickets from seat geek there unfortunately wasn’t any way we can help.

So yes, if it’s bought third party, even reputable ones such as TKTS or TodayTix, it’s still third party."

 

Thanks for going out of your way to prove, indeed, that no one here can give an exact response

JSquared2 said: "Islander_fan said: "JSquared2 said: "To borrow Hogan's oft-used phrase, There. Are. No. Rules. Go to the actual box office. If it's an underperforming show, they may very well allow you to past date. If it'sMockingbird, orDear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket. But no one on this board can give you an accurate response. Go to the box office."

I do find offense in saying that no one here can give an exact response. I work on Broadway for just under shy of three years as an usher. I’ve worked different theatres and all house managers/front of house staff always tries to be accommodating when possible. Even if the tickets were bought third party. I can state two good examples of this.



1. I was working War Paint. A patron who bought her ticket from her hotel was not happy when she found out that those siting in the same area ended up paying the same price she did, she paid much higher and was far from happy about that. The house manager very politely explained why that was, that they got their tickets from the theatre/Ticketmaster and she got it from her hotel. He informed her that because that was the case they unfortunately couldn’t help her. She wasn’t happy but still stayed and enjoyed the show.


2. During a performance of Chicago, a patron came up to me, saying that he thought that the tickets he had were more towards the center than the side He showed me his receipt from seat geek. I informed him (as per what I was taught to do in this stuarion) and told him very politely that since he got the tickets from seat geek there unfortunately wasn’t any way we can help.

So yes, if it’s bought third party, even reputable ones such as TKTS or TodayTix, it’s still third party."



With all due respect, the ushers do not get a vote in how the box office and producers for any particular show choose to handle refund/past-dating policies. Your anecdotal evidence (in 2 wildly different scenarios) hasno correlation on how these things are handled, which are (as you yourself acknowledge) on a show by show basis. So please take your "offense" elsewhere."

With all due respect you’re very much incorrrect. But, please indulge me. How do you know what you’re saying is correct? I’m genuinely curious 

Reviving this thread to say TodayTix WILL offer a voucher for the full order amount if an above the title star is out. Patti is out of Company tonight and TodayTix issued a voucher refund within 20 minutes of my contacting them by support form.