I had major issues with both Amazon and B&N regarding their shipping policies -- orders were outrageously delayed, and then sent via couriers requiring signatures for delivery. Multiple phone calls to Amazon's customer service got it sorted out and the package re-routed, they were using some horrifying courier company called A-1 Shipping that has an ugly history of screwing things up, but I had to remind Barnes and Noble just a few times too often to please ship the order that should have been available weeks before.
Amazon at least acknowledged their stupidity (without ever explaining it) and issued me a $20 credit for my next purchase. B&N's attitude was "sorry it took so long, buh bye." I won't be ordering from their online store again.
"If they can get you asking the wrong questions, they don't have to worry about the answers." Thomas Pynchon, GRAVITY'S RAINBOW
"Reality is that which, when you stop believing in it, doesn't go away." Philip K. Dick
My blog: http://www.roscoewrites.blogspot.com/