Guest writes nasty review of my hotel, while she's still staying here.

I know I'm giving a lot of personal info here, but I can't believe this woman! She's here on business, so her entire trip will be reimbursed. It's her fault she got the ticket because she can't read a sign.

Has this happened to anyone else?

Edited a second time to remove link. Apparently, it's petty.

Updated On: 5/14/13 at 06:46 PM

Was there supposed to be a link?

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I understand your frustration, but if I were you I'd delete this thread asap. Reflects badly on you and your establishment. It's also petty.

Also, it seems like she's not the only one who has complaints about your hotel.

"Also, it seems like she's not the only one who has complaints about your hotel."

That's true. If you look at the dates, the most recent ones are better than the older ones. When the current manager took over, he had trouble getting rid of a few of the bad employees. The reviews of the staff have improved over the last year.

The hotel is also 113 years old, so we can't do a lot to fix the other complaints. Like getting rid of street noise or the parking situation. Also, we can't do anything about the homeless who stay in the Golden Gate Park.

We receive many compliments from people who don't use Yelp. Our Trip Advisor reviews are better.

Point of the thread was asking about Yelp reviews from current guests/customers. Does this woman think that she's going to receive any customer service after trash talking us? She told the manager that she was also going to complain to UCSF (where she's working).

I'm going to do my job and will try to accommodate her requests, if any. She was rude to us last night.

I don't understand why you posted that in the first place. It sheds a negative light on you and your hotel. Do you own this hotel?

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I'll add to what Patronus said. I travel extensively. I sometimes am sent places for the sole purpose of evaluating. I am sometimes told to be difficult to see how management handles things. I write for yelp, travel advisor and other sites.

You'd better believe your hotel has someone who browses the web to check things out. I'll suggest to you again. Delete this thread as soon as possible.

Link removed.

I didn't mean to rile any feathers by posting this. Yes, I know I posted my work contact and I put that in the original post.

Most people wait until they leave the premises before going to Yelp. Not this woman.

Personally, I don't give much cred to Yelp. Most of the reviews are for things that are out of the establishment's control. Our owners pay more attention to Trip Advisor anyway.

Also, for anyone who is friends with me on Facebook know that I post work stories almost on a daily basis.

Are you INSANE?!!! You use Facebook to post work "stories" on there? Do you know if your employer found out you would get fired? Why would you do that?!!

I also don't understand why you would start this thread here. Deal with your job and it's problems appropriately or if you need to vent talk to a trusted friend but by all means don't post stuff like this on the internet.

"I didn't mean to rile any feathers by posting this. Yes, I know I posted my work contact and I put that in the original post."

I'm personally not at all riled. It's just an incredibly unwise thing to do if you want to keep your job. You'd also do well to heed Carlos' advice.

"Apparently I'm petty and insane."

And likely soon to be unemployed, yes.