Guest writes nasty review of my hotel, while she's still staying here.
Guest writes nasty review of my hotel, while she's still staying here.
#1Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 6:46pm
I know I'm giving a lot of personal info here, but I can't believe this woman! She's here on business, so her entire trip will be reimbursed. It's her fault she got the ticket because she can't read a sign.
Has this happened to anyone else?
Edited a second time to remove link. Apparently, it's petty.
Updated On: 5/14/13 at 06:46 PM
Phyllis Rogers Stone
Broadway Legend Joined: 9/16/07
#2Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 6:48pmWas there supposed to be a link?
#2Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 6:48pmWas there supposed to be a link?
Those Blocked: SueStorm. N2N Nate. Good riddence to stupid! Rad-Z, shill begone!
Phyllis Rogers Stone
Broadway Legend Joined: 9/16/07
#3Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 6:53pmWell, were you sleeping?
ghostlight2
Broadway Legend Joined: 12/5/04
#4Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:02pmI understand your frustration, but if I were you I'd delete this thread asap. Reflects badly on you and your establishment. It's also petty.
#5Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:02pm
No, it wasn't me. I met her last night when she came back from work. All I said was that the hotel gave her a discounted rate for one night. She said that the ticket was a "hotel issue" and stomped upstairs.
I usually work the 3-11 shift, so I miss all the morning drama.
Phyllis Rogers Stone
Broadway Legend Joined: 9/16/07
#6Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:03pmAlso, it seems like she's not the only one who has complaints about your hotel.
Gothampc
Broadway Legend Joined: 5/20/03
#7Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:03pm
Obviously she's never been to the Hotel Carter in NYC. If the loud cast parties from Broadway musicals don't keep you up, the bedbugs and roaches will.
If anyone ever tells you that you put too much Parmesan cheese on your pasta, stop talking to them. You don't need that kind of negativity in your life.
Updated On: 5/14/13 at 07:03 PM
#8Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:13pm
"Also, it seems like she's not the only one who has complaints about your hotel."
That's true. If you look at the dates, the most recent ones are better than the older ones. When the current manager took over, he had trouble getting rid of a few of the bad employees. The reviews of the staff have improved over the last year.
The hotel is also 113 years old, so we can't do a lot to fix the other complaints. Like getting rid of street noise or the parking situation. Also, we can't do anything about the homeless who stay in the Golden Gate Park.
We receive many compliments from people who don't use Yelp. Our Trip Advisor reviews are better.
Point of the thread was asking about Yelp reviews from current guests/customers. Does this woman think that she's going to receive any customer service after trash talking us? She told the manager that she was also going to complain to UCSF (where she's working).
Phyllis Rogers Stone
Broadway Legend Joined: 9/16/07
#9Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:18pmI don't know what to tell you. But yeah, posting the review on here and saying that she won't receive any customer service after her review don't really speak too great to the hotel.
#10Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:26pmI'm going to do my job and will try to accommodate her requests, if any. She was rude to us last night.
#11Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:37pm
Does your job include complaining on a public message board of your hotel guests while also displaying your employer's name on a review site?
Sorry, but you posting that here is for more obnoxious than someone posting a review of the hotel on a site designed for such things.
#12Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 7:44pmI don't understand why you posted that in the first place. It sheds a negative light on you and your hotel. Do you own this hotel?
<-----I'M TOTES ROLLING MY EYES
#13Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 8:13pm
She tried to get satisfaction from actual people to no avail, so I don't see why she shouldn't take to the airwaves.
And as bad as the review is, I'm afraid I agree that posting it here makes it much worse. I feel like I have all the info I need about this hotel.
ghostlight2
Broadway Legend Joined: 12/5/04
#14Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 8:16pm
I'll add to what Patronus said. I travel extensively. I sometimes am sent places for the sole purpose of evaluating. I am sometimes told to be difficult to see how management handles things. I write for yelp, travel advisor and other sites.
You'd better believe your hotel has someone who browses the web to check things out. I'll suggest to you again. Delete this thread as soon as possible.
#15Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 8:16pmAs for not receiving any customer service as a result of her review, short of murdering her in the shower I'm not sure how the service could get worse.
#16Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 8:44pm
Link removed.
I didn't mean to rile any feathers by posting this. Yes, I know I posted my work contact and I put that in the original post.
Most people wait until they leave the premises before going to Yelp. Not this woman.
Personally, I don't give much cred to Yelp. Most of the reviews are for things that are out of the establishment's control. Our owners pay more attention to Trip Advisor anyway.
Also, for anyone who is friends with me on Facebook know that I post work stories almost on a daily basis.
#17Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 8:47pmWell, now I want to be Facebook friends with you.
#18Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 8:55pm
Are you INSANE?!!! You use Facebook to post work "stories" on there? Do you know if your employer found out you would get fired? Why would you do that?!!
I also don't understand why you would start this thread here. Deal with your job and it's problems appropriately or if you need to vent talk to a trusted friend but by all means don't post stuff like this on the internet.
#19Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 9:06pm
I know what to post and what not to post, thank you very much. I don't get into specifics.
If my boss doesn't like it, then he needs to stop liking the posts on Facebook.
Apparently I'm petty and insane.
ghostlight2
Broadway Legend Joined: 12/5/04
#20Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 9:10pm
"I didn't mean to rile any feathers by posting this. Yes, I know I posted my work contact and I put that in the original post."
I'm personally not at all riled. It's just an incredibly unwise thing to do if you want to keep your job. You'd also do well to heed Carlos' advice.
"Apparently I'm petty and insane."
And likely soon to be unemployed, yes.
#21Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 9:17pmI'm not being fired.
ghostlight2
Broadway Legend Joined: 12/5/04
#22Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 9:19pmGood for you. If I were your boss I would fire you in a new york minute. You are in the wrong business.
#23Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 9:22pm
I'm actually very good at my job. Like I said before, my boss knows that I post stories. I don't post pertinent guest information. I shared this because she posted it first.
I'm also human and I'm not going to go out of my way to waste energy when a guest isn't going to treat me like a human being.
ghostlight2
Broadway Legend Joined: 12/5/04
#24Guest writes nasty review of my hotel, while she's still staying here.
Posted: 5/14/13 at 9:29pm
Of course everyone deserves to be treated like a human being, but discretion in the hotel business is paramount, even if your guest is a flaming asshole. You don't have to accept mistreatment, but you don't publish it, shy of criminal activity.
Your boss may not have a job much longer if you keep this sort of thing up with his/her tacit knowledge. It is simply unacceptable behavior.
I kid you not. I get hired to fire people like you.
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