Guest writes nasty review of my hotel, while she's still staying here. — Page 2

#26

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/14/13 at 9:30pm

I think ANYONE who comes in contact with Yelp is a slutty bitch.

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#27

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/14/13 at 9:32pm

Are you familiar with the phrase "what happens in Vegas stays in Vegas?"

People have no business bringing work stories outside of work, and the worst you could do is post them on the internet. I hope you don't get fired for doing it, Junglered.

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<-----I'M TOTES ROLLING MY EYES

#28

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/14/13 at 10:41pm

What's strange to me is that you seem most concerned that she posted the complaint while still in the hotel. How would it have been any different if she waited until she checked out.

I think you are being far more unprofessional posting it here. It DOES sound as if people were rude to her. It certainly sounds as if no one was even willing to listen to her. A decent hotel would have apologized for the incorrect information, paid for the ticket and let the guest know that the sleeping desk clerk would NEVER make the same mistake again.

She was given pretty poor CS.

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#29

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/14/13 at 11:19pm

"I think ANYONE who comes in contact with Yelp is a slutty bitch."

I was a slutty bitch long before Yelp. Does that mean I'm a sluttier bitch now?

#30

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/14/13 at 11:26pm

Is your name "Amy," JungleRed?

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#31

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/14/13 at 11:50pm

JungleRed is an awesome guy, so lets just calm down. A lot of us have goo connections with people here and just sometimes forget more people than we know also look at this board. He posted it to vent to friends here in a moment of anger, then removed it. Lets not act like it was Sue trolling for attention.

#32

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 12:09am

I've always thought JungleRed was a pretty good guy, but this attitude: "Apparently I'm petty and insane." and "I'm not getting fired" is a really rotten one for someone in that field - and posting stories about guests on FB is absolutely unacceptable.

Vent away, by all means, but don't do it in public or even semi-public forums.

You WILL get fired.

#33

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 7:11am

The posts he makes on Facebook are usually humorous and generic, never giving any specific details, like the customer who filled out an online reservation form and in the "notes" section, designated himself a VIP. There's never anything specific or what I would consider worthy of disciplinary action. This thread was a little out of sorts, but that's not Jungle's normal rant style. Had I been on Facebook back when I waited tables, I am sure there would have been a daily bitch.

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#34

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 7:34am

I wish I saw the original post.

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#35

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 7:37am

"Are you familiar with the phrase 'what happens in Vegas stays in Vegas?'"

That's actually very funny Jane since Jungle Red, using a different name at the time, used to live in Vegas and created a lot of drama on this board with his posts. He's older, but perhaps, not wiser.

Updated On: 5/15/13 at 07:37 AM

#36

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 8:05am

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#37

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 8:45am

Let me make myself perfectly clear. I don't know JungleRed personally, only through these boards and I am sure he is a really nice guy. I just posted my advice out of concern for him and his job my intention was not to belittle him or to judge or chastise him.

#38

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 8:47am

It wasn't hard at all to do a search and figure out which hotel this is. Then after that, do the yelp search. If this customer was indeed told where she could park legally by staff and then received a ticket as a result, she has every right to be angry. The hotel manager, if what she wrote was true, handled the situation completely wrong. He should have questioned the employee and if he/she was honest (probably not), confirmed the story, then they should have paid the ticket. If this had happened to me, I would at least give them $65 worth of a good cussing out.

#39

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 9:49am

Hey, I also like Jungle Red, and didn't know if he were male or female.

This thread, and the criticism he received should be a learning experience. He says he's good at his job, which may be true. However, being good at it notwithstanding, putting inside stories out to the public isn't acceptable.

So, Jungle Red, please consider this constructive criticism!

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<-----I'M TOTES ROLLING MY EYES

#40

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 10:38am

I had this pegged for a parody of "Amy"!

Without too much judgement of JungleRed, the job is customer service, and it's the age of social media. That means anyone can post whatever they like, whenever they like. That's the business he's in.

Providing good customer service is trying many times, but that's what is being promoted, to some degree, and it's what you are paid for. I believe that every job has a customer service component, and it improves the workplace if everyone adopts the idea that we all have customers that deserve a good experience. They are why you have a job.

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#41

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 10:47am

"Personally, I don't give much cred to Yelp."

Sing out, sister. I find that people who post to Yelp are lunatics, and anyone who reads those reviews as insightful and measured critiques is just as insane.

Yelp reviews are solely for entertainment in idle moments.

#42

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 10:57am

There are many negative reviews of the customer service at this hotel on other sites. Newintown, the positive vs. negative comments on the Yelp site about the hotel run about 70/30, so are the positive people also insane?

#43

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 11:05am

Unfortunately, yes.

#44

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 11:08am

I often check out Yelp when choosing a restaurant. It's like of like BWW: the assholes and loons are fairly apparent, so I kind of skip them and average out the others.

#45

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 11:11am

I also think people are more likely to complain about a bad experience than praise a good one.

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"Carson has combined his passion for helping children with his love for one of Cincinnati's favorite past times - cornhole - to create a unique and exciting event perfect for a corporate outing, entertaining clients or family fun."

"In Oz, the verb is douchifizzation." PRS

#46

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/15/13 at 11:32am

I found on yelp, that almost every review of a particular restaurant I went to, complained about the poor and snotty service, although the food was good.

Too bad I didn't read that BEFORE I went. Good food, the most obnoxious and snotty and slow service I ever had. The place actually has that reputation.

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<-----I'M TOTES ROLLING MY EYES

#47

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/16/13 at 1:56pm

This thread reminds me of the old days of the board...I mean...the REAL old days...I mean 2003, y'all...

It's funny...indignant...and fun....

Maybe all hope is not lost....

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#48

Guest writes nasty review of my hotel, while she's still staying here.

Posted: 5/16/13 at 2:10pm

I've never actually used Yelp for anything. For hotels and restaurants, I generally check out TripAdvisor, which I find pretty reliable.

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