I am convinced that Macy's doesn't have its priorities in order — Page 3

Now I'm glad my cousin's fiancee warned me about Macy's. Jeez.

We don't really get in trouble with managers when a customer complains because the managers know how rude the customers are towards us

Through years of personal customer service, I've found that generally, when good customer service is provided, you'll find that you have fewer rude customers. Rude people will always exist, but poor management and poor customer service only exacerbates the problem. There is a good way to handle rudeness, and a bad way. Maintaining firm composure with a calm response is good and if it doesn't work, then as an employee, it is your duty to refer the unsatisfied customer to your Assistant Manager or Manager. If they want to handle things poorly, that's up to them, but it doesn't mean they are an example to be followed. Sort of like if the Manager is stealing inventory or skimming from the tills, it doesn't mean it's ok for their employees to do it, either. Lying to, tricking or retaliating against the customer is not only unacceptable, it will also lead to tarnishing not only your reputation, but potentially the reputations of all the staff. When you lie or mislead customers, especially those who are already unhappy, you are inviting them to believe the worst of the store and its employees and most likely, they will spread the word, trashing you and anyone else who works in the store, to as many people as possible including the customer relations department for your store.

A good manager will know how to handle a rude customer without placing blame on the employee, but will support the employee and help provide the necessary tools for the employee to handle the situation in the future. I'm glad you don't get in trouble with your managers, but it sounds like they are rather lazy and immature based on what you have said.

SM2 - Is your inventory logged in by computer? It sounds like if there are unopened boxes of inventory, then it probably has to be logged in to the computer system so it can be counted and priced and sent to the registers before they can sell the items. Otherwise, they can't keep track of inventory and their accounting records could get really screwed up.

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Updated On: 12/14/09 at 03:23 PM

The best rule of thumb is to treat every customer as if they were a secret shopper because they just might be. A secret shopper will ask you to get things out of the back and may even push your buttons to see how you'll react. It's what they're paid for. I was shopped not long before I left retail and I scored a 97%. The only reason I didn't get 100% is because I forgot to add on at the cash wrap (ei offer an item at checkout).

I've worked at Warner Brother's Store, Gymboree, Hollywood Video, Thrift (now known as Rite Aid), Border's Express, and Disney Store. I've seen pretty much everything and I worked hard at every one of those jobs.

You're hired to do a job and receive a paycheck. IMO you should do it to the best of your abilities.

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I'm pretty sure that I would end up calling these little twerps a lot more than stupid.

"Jane2, im not the only one in that store that does, a lot of other people that work there do it too. Also we have to deal with the rudest customers, they get angry if their coupons don't work. They also start cursing at us or call us stupid if the store doesn't carry what they are looking for. So to get back at them we make them go to the wrong places. I don't like to keep my mouth shut when a person calls me stupid or something else but I keep it shut at this job because I need the job. I just find other ways to get back at them, like most of us do"

Sorry, but you are in a service industry and it is your job to be nice even when you think a customer is rude. If you are rude to them, and they decide to take it further, it is YOU who are fault and not them. You may not like it, but that's how it is. And telling me that you're not the only one who does it is not excuse for your poor job performance.

I work in a service position now and I come across every type of person there is on earth. I know what I'm talking about.

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Craww when you said

Hah. Blaming the generation is about as valid as blaming the generation of the miserable failures who raised him.

I hope you weren't talking about my parents, because if you were then F#*# you too.

Updated On: 12/14/09 at 03:51 PM

too harsh on the kid

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Updated On: 12/14/09 at 04:00 PM

I actually do what i have to at work, thats why im always being called into work and always have hours added to my schedule. im just not gonna take s#*# from customers that call me stupid. I hate when people call me that

Ugh. I hate suggestive selling. I always preferred working in places that didn't try and force people to buy something they didn't want at the last minute.

I've never had an issue with suggestive selling but I've always worked in stores that weren't dictators about it. Other than pre-selling the DVDs at Disney it was always my choice as to what to add on. A lot of the time it depended on what was being purchased. If someone came up with an outfit I might ask "Did you see the matching socks?" Disney had a lot of 2for and 3for offers. So if someone came up with two pieces from the 3/$12 children's dinnerware promo I might suggest they pick out a third piece. Each piece was $5.50 so the third piece would only cost them a dollar more. Or I might go around the store and find stuff that was a really great bargain. Like mugs that were originally $12 but were now selling for $0.99. I'd bring them all up to the counter and point out how much they were. Stuff like that. adding on was strongly encouraged but I never had a quota. I guess that's why I didn't mind it. And usually the customers didn't mind either because maybe they had missed the matching socks or maybe they needed a teacher gift and were glad to get an inexpensive item. Or whatever.

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Oh, don't worry. I'm deleting some of the things I said to you, I think I was a little harsh . I have to remember you're a kid.

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Updated On: 12/14/09 at 04:17 PM

I'm just wondering why you're called stupid so often.

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