I waited tables for years, all through college and for a few years after to make extra money. While it was often frustrating, I enjoyed it as a line of work. My attitude was that if I had a really bad customer, chances were that after an hour and a half, I would never see the person again. It made dealing with the nightmare customers a bit easier (and it is true that some people are difficult for the sake of being difficult. I often wonder if they go out to dinner with the INTENTION of finding something wrong).
Since I worked in the industry, I am pretty forgiving of servers - I can tell if they are having a busy night. As long as they are pleasant and make an effort, mistakes are forgiveable and will not affect the tip. When tipping, I start at 20% for good service and go up or down from there. Great service is going to get 25% from me. Decent but just okay service is going to get 15-18%. If you're just a complete ass, I go 10% or lower.
I only stiffed a waitress once. We were sitting at a table that was in a higher traffic area, and my friend's chair may have been sticking out a bit. The waitress came flying by and the plates she was holding lost balance. Food ended up all down the back of my friend's cashmere sweater. My friend was a little perturbed (she wasn't being very nice, I admit). But instead of apologizing, or getting a towel or even getting the manager to take care of it, the waitress said to my friend "It was an accident, I don't know why you're being such a bitch."
That was out of line. That's the one time I didn't tip.
And yes, the Stabucks barista clearly needs a new job! I have fab baristas at my Starbucks. And I tip them!
Updated On: 4/19/07 at 05:03 PM