He looks like my uncle Chui, who used to hang with the rest of the fellas playing dominoes, knocking back a couple of cans of Bud and blasting salsa music from the boom box...
In actuality, by all reports the Norton Furniture owner was (is? not sure if he's still around) a very nice guy. He had apparently had damage to his vocal cords when he was a child, hence the raspy, slightly creepy voice.
'There are three sides to every story. My side, your side, and the truth. And no one is lying. Memories shared serve each one differently'
-Robert Evans-