Anyone still waiting on a TodayTix refund?

I had tickets to see Company at the end of April purchased through TodayTix and I'm still waiting on a refund. The tickets weren't cheap and I could use the money back. I've contacted them multiple times and they keep saying they're still waiting on a refund from Company so that they can refund my money. I'm having a hard time believing they still haven't gotten money back for a ticket to a performance that should've happened 2 months ago. I doubt they walked to the box office and paid for these tickets in cash. I'm also frustrated because I paid them for a ticket, not the Company box office. This is cemented by the fact that they're issuing TodayTix vouchers as a refund unless you ask them for your money back. They've also more or less ghosted their customers. I've gotten a ton of promotional emails but no update about the status of my refund without me reaching out first since a short email saying they'll be in touch immediately after the performance was canceled in early April. Has anyone actually received a refund? How long did it take? I'm about to dispute the charge with my bank if I can't get anything out of them but I feel a little bad doing something so extreme.

They do use cash but mostly use a card issued to them to buy tickets. They use cash mostly for day of rush type ticketing from what I understand from talking to a friend who worked for them.

In the same boat, bought tickets for Company for the end of May and when I emailed to ask about the refund I got the same response as countrygurl5872.