"Jane2, I have lots of respect for house managers and ushers who have to handle belligerent patrons so as not to inconvenience others, but also without pissing off the patron so much that they go telling everyone and writing letters to the theatre owners, etc. about how rudely they were treated."
thank you Dover-you have outlined exactly why the job of house manager is sometimes so difficult. It's pretty damn hard to please everyone.
"
, but what I learned from that is that if you buy a seat in the nosebleed and then complain and yell like a total jerk that you're too far from the stage, you'll get moved up. A nice person who asks, "Excuse me, might there be a better seat?" will get the correct answer, which is that they have to sit in the seat they bought"
Well, that may have happened where you work, but I'll tell you-most of the people I work with have the opposite reaction. When a patron is rude, we're much less likely to break any rules or to even give them much, but when they are polite, we are more than happy to try and help them.
<-----I'M TOTES ROLLING MY EYES
Updated On: 5/8/07 at 05:18 PM