Hamilton Tix Horror Story -

Well - I might lose my job over this - I'm a public school teacher in the midwest and once ever two years we bring a group of 25-35 honors HS students to the City for a cultural excursion - when the most recent block of seats went on sale on February 3rd I had three colleagues/parents meet in my office at 9:30 am EST - prior to them arriving we all had created our own ticketmaster accounts, we all were using own private credit cards, etc - FOUR SEPARATE ACCOUNTS - and we got our 35 tickets -

We then reserved and paid for our airfare, put a deposit down on our hotel rooms - we had 35 HAPPY HAPPY kids - until yesterday morning when I received an e-mail from Ticketmaster saying they had cancelled all but 10 of our tickets - I called them right away and asked, "What is up with this" - I told them we used separate accounts, with separate cards etc - and they said "Well, your IP address was the same for all the orders" ????

So now what do I do? I tried to follow the rules - I had three different people with their own accounts, with their own credit cards, I never read anything about having to use separate IP addresses -

I'm open to suggestions -



Signed, Frustrated in Minnesota -

They don't do group sales for Hamilton - I called group sales and they said the box office hadn't been filling any group orders for months -

I'm so sorry this happened. I don't think there is anything you can do, maybe call back ticketmaster and ask to speak to a manager. Possibly and hopefully someone involved with the show will see this and be willing to help you out. Good luck!

Sadly Ticketmaster's attempt to claw back scalper tickets is catching honest people in the net.

I don't know if anyone involved in the production would help you, but at this point, one would have to assume the tickets are all gone.



If you want to salvage your trip, as BroadwayNYC2 suggested, people here can suggest a different show. Let us know the time of year and the ages of the students.

Coincidentally (or not), this was posted today as well:

http://www.talkinbroadway.com/allthatchat_new/d.php?id=2333715

If you're set on Hamilton, seeing it in Chicago is another option. As others have said I doubt there is any way to come up with 20+ tickets for that date and the same price range at this point. You may just have to chalk it up as a loss and sell the tickets.

But by selling 10 Hamilton tickets, you may make enough to purchase tickets to two shows.

Would you consider selling all the tickets you still have? Imagine the profit you'd make. You may be able to see more than one show during your class trip.

bwaylyric said: "Would you consider selling all the tickets you still have? Imagine the profit you'd make. You may be able to see more than one show during your class trip. "

And a shopping spree to the Drama Bookshop!

jdra said: "Sadly Ticketmaster's attempt to claw back scalper tickets is catching honest people in the net."

and yet the scalpers still win!

very sad for OP but I don't think you should get fired, it obviously wasn't your fault.

So have we established that one IP address/account/credit card can buy and possess a maximum of 10 tickets for the Nov- Jan dates, by could also hold tickets outside that time period?

"If Hamilton is not selling group tickets, exactly what else can someone do?"

Well, for starters, they could go see another show.

"Considering that tickets sold-out within a few hours AND almost as many are on the re-sale market just illustrates that they aren't really going to stop scalpers. But to blame legitimate ticket buyers, whose had an actual legitimate solution (which is obviously not illegal and clearly within TM's policies) illustrates more the type of person you are, as opposed to the OP. "

How exactly is Ticketmaster supposed to know that someone purchasing 35 tickets for the same performance isn't scalping them? And the solution may not be illegal (but neither is scalping) but it clearly violates Ticketmaster's policies. This individual situation sucks, but it looks to me like Ticketmaster is at least trying to do something about the scalping problem- you know, the thing everyone complains about on every Hamilton thread. I'm not a fan of theirs at all, but they don't deserve blame for this.

The frustrating thing for me is that my first call is always to group sales - Anthony is the best, by the way - and I was told, "listen, we haven't placed a group order in months to Hamilton and we probably won't be able to place one for the next 6 months to a year". Obviously, all bets are off when talking about a show like Hamilton (which I saw in October), but it breaks my heart that my students can't see this show. And by the way our 35 seats were spread out over 4 different shows -