I'm not sure you're supposed to know the findings/conclusion of your article before you know the sources.
Frank Rich was known as the "Butcher of Broadway" for his reviews, so despite it not fitting in your thesis, something to look into.
Considering ticket sales are often immediately affected by the reviews after a show opens, I guess I'm not sure how you are proving that they don't currently matter, either. I thought I read something about a recent show that did amazing business the day after getting positive reviews (Beautiful, perhaps?), but I can't remember where I read it.
The problem with social media, and online reviews in general (just look at Amazon) is the two most passionate groups that share their views are people who LOVE something or HATE something.
Now t/d/b/a haterobics on here.