Seat Geek Purchases

[Jarethan]

Posted: 4/11/25 at 4:38pm

I have purchased tickets on Seat Geek in the past, but not since last Fall.

Today, I purchased 2 tickets to Moulin Rouge for out-of-town friends who had somehow never seen it.  As I went through the process, I ordered seats J1 and 3 in the orchestra.  After putting in my credit card data, I received a verification that the order went through, but it only said something like Row J, right side, i.e., no specific seat numbers.  I figured the confirmation would correct that; when I received it, but it did not list the seat numbers.either.

I hate using Seat Geek in general, but this really pisses me off.  I can just imagine them getting the tickets and them being J17 and 19, instead of J1 and 3...and then, God forbid, having to deal with the Seat Geek bureaucracy, which is terrible.

Was this just a bug today or have they stopped identifying the specific seats on the confirm?  If not including the actual seat numbers in the confirm is the new normal, has anyone had problems where the tickets they received are not the tickets they ordered?

[ErmengardeStopSniveling]

Posted: 4/11/25 at 4:41pm

I didn't know SeatGeek was even being used still: ATG switched over all its houses to the ATG-owned platform. When you click BUY TICKETS on the M.R. website, it directs to https://www.alhirschfeldbroadway.com/events/moulin-rouge-the-musical/calendar/

[Huss417]

Posted: 4/11/25 at 5:08pm

I used Seatgeek earlier today for Sunset BLVD and it shows seat numbers on my order. I would contact them.

[Huss417]

Posted: 4/11/25 at 5:10pm

ErmengardeStopSniveling said: "I didn't know SeatGeek was even being used still: ATG switched over all its houses to the ATG-owned platform. When you click BUY TICKETS on the M.R. website, it directs tohttps://www.alhirschfeldbroadway.com/events/moulin-rouge-the-musical/calendar/"

Sunset's official website still sends you to SeatGeek

[Jarethan]

Posted: 4/11/25 at 7:53pm

Well, stupid me.  Every other time I purchased tickets for MR, I purchased them on the THEN official site.: Seat Geek.  As a result, I went directly to Seat Geek, because I did not know they moved sites.  VERY FRUSTRATED because, had I gone to the ATG site, the specific tickets I purchased would have been $60 less than what I paid on Seat Geek, I would be sure that there was going to be no funny business with my seat numbers AND I would not have to have dealt with their 'customer experience' which I have always HATED.

I long for the days when you went to Telecharge and, if the show was sold on Ticket-master, it would automatically direct you to Ticket Master.  THANKS FOR CLEARING IT UP.

[ErmengardeStopSniveling]

Posted: 4/11/25 at 8:15pm

Jarethan said: "I long for the days when you went to Telecharge and, if the show was sold on Ticket-master, it would automatically direct you to Ticket Master. THANKS FOR CLEARING IT UP."

Telecharge still does that.

SeatGeek isn't Telecharge.

[Jarethan]

Posted: 4/12/25 at 11:32am

Interesting, re all the hate for Telecharge.  I much prefer the Telecharge user experience to the Seat Geek one, and I hate hate hate ever having to deal with their /customer Service.  Last year, I wanted to upgrade my tickets for a show (don't remember which one).  They would not do it without going through some escalated approval process, even though there were plenty of seats...and I wanted to spend more.  I heard back from them 3 days later that it was approved.  That actually happened twice, the other was a date change.

[ErmengardeStopSniveling]

Posted: 4/12/25 at 11:41am

The benefit of Telecharge is that it's owned by a Broadway organization (The Shubert Org) and serves Broadway exclusively. Telecharge's long-buggy interface has been improved, and while it isn't perfect we all use it so often that we've become used to its quirks.

SeakGeek is bigger and serves a lot of different industries and makes a lot of money as a resale platform.

The internal platform that ATG is shifting its shows over too looks really great and relatively simple to operate as a user. (no comment on customer service - I've rarely needed to use any ticketing company's customer service)

[Bwaygurl2]

Posted: 4/12/25 at 11:43am

Telecharge has great customer service, they've never turned down a request to upgrade a seat for me in a brief phonecall. People hate telecharge because their app/site has always been buggy. 

[Huss417]

Posted: 4/14/25 at 10:48am

Looks like Sunset has switched over as I received email regarding my tickets.

At least on Seatgeek the seating chart was a lot better. The new ATG seating chart reminds me of Seating Charts from the Old Stubs book. 

https://www.stjamesbroadway.com/events/sunset-blvd/tickets/2EC33CC0-A246-4590-AF9D-CFF9A4C304CF

[Thommg2]

Posted: 4/14/25 at 11:34am

Huss417 said: "Looks like Sunset has switched over as I received email regarding my tickets.

At least on Seatgeek the seating chart was a lot better. The new ATG seating chart reminds me of Seating Charts from the Old Stubs book.

https://www.stjamesbroadway.com/events/sunset-blvd/tickets/2EC33CC0-A246-4590-AF9D-CFF9A4C304CF"

 

I actually went to the box office to get Sunset Boulevard tickets because I didn't want to pay the fees on Seat Geek. I received hard tickets. Today I got an email from ATG with a QR code for my tickets, telling me that any electronic ticket issued by SeatGeek could only be used by the original buyer, and might not scan for someone when it is resold. You have to use the ATG scan. I still have my hard copy tickets.

[Bwaygurl2]

Posted: 4/14/25 at 11:45am

Huss417 said: "Looks like Sunset has switched over as I received email regarding my tickets.

At least on Seatgeek the seating chart was a lot better. The new ATG seating chart reminds me of Seating Charts from the Old Stubs book.

https://www.stjamesbroadway.com/events/sunset-blvd/tickets/2EC33CC0-A246-4590-AF9D-CFF9A4C304CF"

Obviously it's just a matter of personal preference, but I like the ATG seating charts (and Ticketmaster and telecharge). I thought the SeatGeek chart was strange. 

[Lot666]

Posted: 4/14/25 at 4:57pm

I just looked at Sunset Blvd tickets for the last week of performances, and there's something very peculiar going on with SeatGeek.

The "Tickets" button on https://sunsetblvdbroadway.com/ now links directly to https://www.stjamesbroadway.com/events/sunset-blvd/calendar/, not to SeatGeek, as it used to.

If you look at tickets on each of these sites, you get wildly different options in terms of both availability and pricing. As an example, for the July 11 performance, the stjamesbroadway.com site indicated that the first available row/seat in orchestra center was F107 at $500.37. On SeatGeek.com, it showed the first available row as D, it gave no seat number, the price was $1,045.00, and it showed no availability in row F.

 

Updated On: 4/14/25 at 04:57 PM

[TarHeelAlan]

Posted: 4/14/25 at 6:51pm

Lot666 said: "I just looked at Sunset Blvd tickets for the last week of performances, and there's something very peculiar going on with SeatGeek.

The "Tickets" button onhttps://sunsetblvdbroadway.com/now links directly tohttps://www.stjamesbroadway.com/events/sunset-blvd/calendar/, not to SeatGeek, as it used to.

If you look at tickets on each of these sites, you get wildly different options in terms of both availability and pricing. As an example, forthe July 11 performance, the stjamesbroadway.com site indicated that the first available row/seatin orchestra center was F107 at $500.37. On SeatGeek.com, it showed the first available row asD, it gave no seat number, the price was $1,045.00, and it showedno availability in row F."

I could be wrong (heaven knows that's not unusual), but the absurd pricing being shown on SeatGeek tells me that for Sunset there's nothing "peculiar" about what SeatGeek is doing. For this show they very simply have reverted back to their original calling in the ticket world: reselling, AKA ticket scalping. Whenever I've bought tickets on SeatGeek when they were the "official' ticketing agency, there was always a toggle that offered to show only regular price official box office tickets. Otherwise, they would also show you resale tickets. That toggle is gone

If you look at the range of prices for tickets for July 11, you will see that the number of tickets available on SeatGeek is seriously limited compared to the StJames site, and the prices on SeatGeek across the board are marked up to insane levels. The cheapest seat--Row H, last row in the balcony--on StJames is $110 with fees. On SeatGeek it's $311 with fees.

You point out that SG had a listing in Row D but no seat number. On reseller sites it's not unusual for the reseller to only provide the row, but not the actual seat number. 

So it looks like for this show at least, SG is no longer functioning as both the official ticket seller and a reseller, and instead is only functioning as a reseller, much like StubHub. I'm just very surprised that as far as I can tell, there is no disclaimer anywhere on the SG site that explicitly indicates they are reselling tickets.

 

[TellZ]

Posted: 4/14/25 at 7:04pm

Aren't all ATG owned houses just moving to ATG's ticket platform? SeatGeek was the official ticketing provider for Jujamcyn houses, and now that ATG owns them, they've moved to their system and are no longer using SeatGeek. Book of Mormon recently made the same switch, Moulin Rouge has as well. Cabaret and Hadestown have not yet moved off SeatGeek but they assumedly will soon.