Seat Geek Purchases

[Jarethan]

Posted: 4/11/25 at 4:38pm

I have purchased tickets on Seat Geek in the past, but not since last Fall.

Today, I purchased 2 tickets to Moulin Rouge for out-of-town friends who had somehow never seen it.  As I went through the process, I ordered seats J1 and 3 in the orchestra.  After putting in my credit card data, I received a verification that the order went through, but it only said something like Row J, right side, i.e., no specific seat numbers.  I figured the confirmation would correct that; when I received it, but it did not list the seat numbers.either.

I hate using Seat Geek in general, but this really pisses me off.  I can just imagine them getting the tickets and them being J17 and 19, instead of J1 and 3...and then, God forbid, having to deal with the Seat Geek bureaucracy, which is terrible.

Was this just a bug today or have they stopped identifying the specific seats on the confirm?  If not including the actual seat numbers in the confirm is the new normal, has anyone had problems where the tickets they received are not the tickets they ordered?

[ErmengardeStopSniveling]

Posted: 4/11/25 at 4:41pm

I didn't know SeatGeek was even being used still: ATG switched over all its houses to the ATG-owned platform. When you click BUY TICKETS on the M.R. website, it directs to https://www.alhirschfeldbroadway.com/events/moulin-rouge-the-musical/calendar/

[Huss417]

Posted: 4/11/25 at 5:08pm

I used Seatgeek earlier today for Sunset BLVD and it shows seat numbers on my order. I would contact them.

[Huss417]

Posted: 4/11/25 at 5:10pm

ErmengardeStopSniveling said: "I didn't know SeatGeek was even being used still: ATG switched over all its houses to the ATG-owned platform. When you click BUY TICKETS on the M.R. website, it directs tohttps://www.alhirschfeldbroadway.com/events/moulin-rouge-the-musical/calendar/"

Sunset's official website still sends you to SeatGeek

[Jarethan]

Posted: 4/11/25 at 7:53pm

Well, stupid me.  Every other time I purchased tickets for MR, I purchased them on the THEN official site.: Seat Geek.  As a result, I went directly to Seat Geek, because I did not know they moved sites.  VERY FRUSTRATED because, had I gone to the ATG site, the specific tickets I purchased would have been $60 less than what I paid on Seat Geek, I would be sure that there was going to be no funny business with my seat numbers AND I would not have to have dealt with their 'customer experience' which I have always HATED.

I long for the days when you went to Telecharge and, if the show was sold on Ticket-master, it would automatically direct you to Ticket Master.  THANKS FOR CLEARING IT UP.

[ErmengardeStopSniveling]

Posted: 4/11/25 at 8:15pm

Jarethan said: "I long for the days when you went to Telecharge and, if the show was sold on Ticket-master, it would automatically direct you to Ticket Master. THANKS FOR CLEARING IT UP."

Telecharge still does that.

SeatGeek isn't Telecharge.

[Jarethan]

Posted: 4/12/25 at 11:32am

Interesting, re all the hate for Telecharge.  I much prefer the Telecharge user experience to the Seat Geek one, and I hate hate hate ever having to deal with their /customer Service.  Last year, I wanted to upgrade my tickets for a show (don't remember which one).  They would not do it without going through some escalated approval process, even though there were plenty of seats...and I wanted to spend more.  I heard back from them 3 days later that it was approved.  That actually happened twice, the other was a date change.

[ErmengardeStopSniveling]

Posted: 4/12/25 at 11:41am

The benefit of Telecharge is that it's owned by a Broadway organization (The Shubert Org) and serves Broadway exclusively. Telecharge's long-buggy interface has been improved, and while it isn't perfect we all use it so often that we've become used to its quirks.

SeakGeek is bigger and serves a lot of different industries and makes a lot of money as a resale platform.

The internal platform that ATG is shifting its shows over too looks really great and relatively simple to operate as a user. (no comment on customer service - I've rarely needed to use any ticketing company's customer service)

[Bwaygurl2]

Posted: 4/12/25 at 11:43am

Telecharge has great customer service, they've never turned down a request to upgrade a seat for me in a brief phonecall. People hate telecharge because their app/site has always been buggy.