TELECHARGE Oddity for The Shark is Broken

[dramamama611]

Posted: 7/19/23 at 4:05pm

Now that my tix for Grey House have been refunded (Yes, already notified) I'm looking to replace what we are seeing for 8/2 matinee.  We're interested in The Shark is Broken (we're HUGE Jaws fans) and have checked TDF and have a discount code for it from the flyer rec'd in the mail.

Here's the oddity: the ONE PERFORMANCE we are looking at is the only performance withing the span of time the code is valid, the code doesn't apply.  THE ONLY DATE from now to the end of the offer in October.  

Anybody have any clue why?   Could lit be as simple as a coding error?  Any insight would be greatly appreciated!

Updated On: 7/19/23 at 04:05 PM

[Jordan Catalano]

Posted: 7/19/23 at 4:10pm

Have you called Telecharge to ask?

[dramamama611]

Posted: 7/19/23 at 4:12pm

No, not yet - I thought perhaps there was something known, that people here might be aware of.    

[jagman1062]

Posted: 7/19/23 at 4:16pm

Is there an announcement or a disclaimer on the TelechargeOffers site when trying to book tickets? I used the code from the mailer the other day with no problem, but my tickets are for September 12, which is of course, a different date.

[dramamama611]

Posted: 7/19/23 at 4:18pm

No specific dates are listed on the flyer, it's not sold out....PLENTY of seats available, esp in the Mezz.   And yes, it's the ONLY date the code isn't available for - I know it's not opening night, etiher. 

 

 

[jagman1062]

Posted: 7/19/23 at 4:20pm

I would call Telecharge directly, as Jordan asked.

[dramamama611]

Posted: 7/19/23 at 4:26pm

Well, the call was entirely non productive.  The rep, pleasant enough, just looked it up and said: yes, it's not showing up for that date.   So basically, she looked at the website and saw what I saw.

 

Very odd.   Anyone KNOW anyone at Telecharge? Or a Broadway Telecharge number?

 

Note: I edited the SUBJ line as I know there have been times that a telecharge rep has responded here.  (or at least I think I remember that happeningl.)

Updated On: 7/19/23 at 04:26 PM

[perfectpenguin]

Posted: 7/19/23 at 4:36pm

There’s one Telecharge rep I email directly now and has always been extremely helpful. I’ll message you the email. 

[dramamama611]

Posted: 7/19/23 at 4:54pm

perfectpenguin said: "There’s one Telecharge rep I email directly now and has always been extremely helpful. I’ll message you the email."

Thank you! Rec'd the info and email has been sent.  I'll let you know if anything comes from it!

[perfectpenguin]

Posted: 7/19/23 at 5:02pm

dramamama611 said: "perfectpenguin said: "There’s one Telecharge rep I email directly now and has always been extremely helpful. I’ll message you the email."

Thank you! Rec'd the info and email has been sent. I'll let you know if anything comes from it!"

Good luck!! 

[dramamama611]

Posted: 7/19/23 at 6:40pm

Sadly, no one knows anything! Grrr.

 

[perfectpenguin]

Posted: 7/19/23 at 8:04pm

dramamama611 said: "Sadly, no one knows anything! Grrr.

"

Ahh I’m so sorry! The situation is odd. There must be something that day that’s blocking out the discount code and Telecharge isn’t allowed to say it. 

[perfectpenguin]

Posted: 7/19/23 at 8:11pm

Ok - maybe the issue with Telecharge is fixed? I tried using code SBDM621 and was able to apply it for 8/2 matinee. A random seat Orch S 12 with code comes out to $104 , and without code the same seat comes out to $114.

[dramamama611]

Posted: 7/19/23 at 8:29pm

Thanks for letting me know!  Hopefully my inquiries had someone look into it!   But what a measly discount...like 10%????  WTF

 

 

[JustAnotherNewYorker]

Posted: 7/19/23 at 8:35pm

The website is broken?

[perfectpenguin]

Posted: 7/19/23 at 8:44pm

dramamama611 said: "Thanks for letting me know! Hopefully my inquiries had someone look into it! But what a measly discount...like 10%???? WTF



"

Right?! That’s not a lot! Even with a discount code, tickets are well outside of my budget. Hopefully prices drop a little after previews begin next week. Or rush becomes an option 

[Sho-Tunes-R-Us]

Posted: 7/19/23 at 10:03pm

The mailer code SBDM621 I used for 10/4 matinee was good. Left Orchestra, Row N, seat 1 for $104.  Please try that for your date.  Good luck.

[dramamama611]

Posted: 7/20/23 at 8:03am

^I know you were trying to be helpful, and I thank you...but 

1. The problem has been fixed - someone fixed it on telecharges end

2. The date I was writing about was the only date I needed/wanted

 

[bjh2114]

Posted: 7/20/23 at 10:55am

dramamama611 said: "2. The date I was writing about was the only date I needed/wanted"

To be fair, he did say "please try that for YOUR date."

[jagman1062]

Posted: 7/20/23 at 12:40pm

Were you able to finally get your tickets? If so, let us know your thoughts. 

[dramamama611]

Posted: 7/20/23 at 12:47pm

Sorry - that wasn't made clear.  Yes, front mezz - our favorite spot.

 

To JBH - I interpreted that post differently - but  see your point.