Why people need that refund- Page 2

[AEA AGMA SM]

Posted: 4/4/20 at 9:55pm

BWAY Baby2 said: "That sounds so easy- but it is not- because the refund is taken back if the dispute is not settled in your favor. You should know that."

My experience, from the merchant side of things, is that the dispute almost always goes in favor of the credit card holder. I worked in the office of one of the merchandise companies for a while and we would get a dispute fairly regularly, especially from people who bought stuff on tour, since our name would appear on their credit card statements and not the name of the show itself, which is what they would be expecting to see. Even supplying the signed credit card receipt to Merchant Services they would still almost always side with the card holder (I would say about 90% of the time).

[Bettyboy72]

Posted: 4/6/20 at 12:48pm

It seems so odd to me that you can’t get a refund with a rescheduled date from Ticketmaster. I always thought that was a given. If you can’t make the new date, you got your money back. I had Chelsea Handler change her start time from 830 to 7 so she could accommodate adding a late show and I got my money back. I’d keep pushing it. That doesn’t seem fair.