Why people need that refund

It is shameful that her we are, April 4- and people need money for food, for shelter, for medicines- and the money they shelled out for theater tickets for April, May and June- for starters- is desperately needed by many to buy essential items. Not from impatience or anxiety, but people need money for survival as so many jobs are lost or furloughed. Why is that money not already back in the hands of the people who support theater?

The return date initially announced for Broadway reopening was never meant to be an exact date. But, more along the lines of having closed until a given date (don't remember what it was exactly off hand) And, then regroup and see where things stand then. I think that they are waiting till said initial date to make plans about refunds etc. If I had to guess, they will extend it because things have gone from bad to worse and no one has any clue about when things can open back up again.

Islander_fan said: "The return date initially announced for Broadway reopening was never meant to be an exact date. But, more along the lines of having closed until a given date (don't remember what it was exactly off hand) And, then regroup and see where things stand then. I think that they are waiting till said initial date to make plans about refunds etc. If I had to guess, they will extend it because things have gone from bad to worse and no one has any clue about when things can open back up again."

Unless I am misunderstanding, there is already a directive that social distancing will last through the end of April. Were the virus to disappear at that time, I can't imagine any shows would be able to open until at least mid-May, and I consider that projection very aggressive. So why aren't they at least extending the closures to at least cover that period. They can always extend if they have to do so; but right now, they are doing a disservice to their faithful audience who have tickets for the next month and a half, at a minimum.

Yes, the announcement delay is unfortunate, but I'm assuming that everyone has been trying to come up with a plan that mitigates the financial fallout that this shutdown is producing, and just being patient with them is the way that we can support theatre right now. If they announce a closure "until further notice," with no specified end date, I wouldn't be shocked if they won't process a refund until your performance date has passed. Also, if you already have no money for any essentials, just 3 weeks after the shutdown, then you probably had no business buying theatre tickets in the first place.

Updated On: 4/4/20 at 01:08 PM

I'm likely not going to say this well but.....

I thought that monies collected by ticketmaster/telecharge are only forwarded to the actual production within a certain time frame of the scheduled performance. So, that being said, the actual production wouldn't be able to use those monies.



Can anyone verify?

Baffled by all the complaints.

You simply contact your credit card company and state the issue (which is obvious with the world’s situation), and they will go ahead and create a dispute for you and issue you the refund. You’re out of luck IF the event took place but it has not. A friend did this for the Cher concert as well and his tickets were refunded in full.

Common sense, folks. If one attempt doesn’t work, you try another one. Geez. Your credit card rep will ask if you’ve contacted TicketMaster, etc. When you say you have and to no avail, then they take over.

Good luck.

CT2NYC said: "Yes, the announcement delay is unfortunate, but I'm assuming that everyone has been trying to come up with a plan that mitigates the financial fallout that this shutdown is producing, and just being patient with them is the way that we can support theatre right now.If they announce a closure "until further notice," with no specified end date, I wouldn't be shocked if they won't process a refund until your performance date has passed. Also, if you already have no money for any essentials, just 3 weeks after the shutdown, then you probably had no business buying theatre tickets in the first place."

Have to admit that I was thinking that also, but I guess this a a case of ‘different strokes...’

And they will take your refund away if the dispute is not settled in your favor. C'mon you guys- you know that the credit card company is not gonna eat your debt if the ticket company is unwilling to refund the money- credit card companies act as a go-between- I worked for AMEX years ago- and the rules have not changed. You get an immediate refund- and they restore the amount you must pay if the dispute is not settled in your favor. PERIOD.

BWAY Baby2 said: "And they will take your refund away if the dispute is not settled in your favor. C'mon you guys- you know that the credit card company is not gonna eat your debt if the ticket company is unwilling to refund the money- credit card companies act as a go-between- I worked for AMEX years ago- and the rules have not changed. You get an immediate refund- and they restore the amount you must pay if the dispute is not settled in your favor. PERIOD."

THEN YOU'LL JUST HAVE TO WAIT. You keep asking questions, you keep getting answers, yet, for some reason, you keep creating threads about this topic because you're impatient about your Lehman Trilogy refund. Get over it, and deal with it like the rest of us.

THEN YOU'LL JUST HAVE TO WAIT. You keep asking questions, you keep getting answers, yet, for some reason, you keep creating threads about this topic because you're impatient about your Lehman Trilogy refund. Get over it, and deal with it like the rest of us.

You are right- I am impatient- and it does irk me- but I will just have to wait like everyone else- and try to cool my jets- Lehman tickets were the most expensive I have ever gotten- premium - but that is on me- I will try to be more patient and try to stay in peace.

CT2NYC said: "BWAY Baby2 said: "And they will take your refund away if the dispute is not settled in your favor. C'mon you guys- you know that the credit card company is not gonna eat your debt if the ticket company is unwilling to refund the money- credit card companies act as a go-between- I worked for AMEX years ago- and the rules have not changed. You get an immediate refund- and they restore the amount you must pay if the dispute is not settled in your favor. PERIOD."

THEN YOU'LL JUST HAVE TO WAIT.You keep asking questions, you keep getting answers, yet, for some reason, you keep creating threads about this topic because you're impatient about yourLehman Trilogyrefund. Get over it, and deal with it like the rest of us."

Wow. You seem nice..........or something.

BWAY Baby2 said: "That sounds so easy- but it is not- because the refund is taken back if the dispute is not settled in your favor. You should know that."

My experience, from the merchant side of things, is that the dispute almost always goes in favor of the credit card holder. I worked in the office of one of the merchandise companies for a while and we would get a dispute fairly regularly, especially from people who bought stuff on tour, since our name would appear on their credit card statements and not the name of the show itself, which is what they would be expecting to see. Even supplying the signed credit card receipt to Merchant Services they would still almost always side with the card holder (I would say about 90% of the time).