Nightmare scenario - at French Roast, west village, NYC. 11th st. and 6th ave.
I, and two friends, am seated. We wait about 20 minutes for any attention at all. Finally we all order coffee. No coffee comes, even after asking a second time (when we were lucky enough to spot our waiter). After 30 minutes, I approach a man sitting at the bar, who is the manager. I explain that we've been there almost one hour with nothing done whatsoever. He then deigns to serve us coffee himself.
I don't know how long it was until we ordered. I guess about 20 minutes or so later we asked for more coffee. Again I had to ask the manager for the more coffee.
When the food came, one of the orders was wrong. We waited about 15 minutes to spot our waiter, and told him the order was wrong. We told him what it should have been.
About another 20 minutes later we decided to forget the wrong order, cancel it, and we wanted to leave. We got the waiter, and he asked "What did you order?" My friend said to cancel it if it hadn't been ordered, but it had, and it finally came.
I don't have to tell you we had to wait a loooong time for the check. My friend was paying with her credit card, and in the space for the tip, she wrote "you must be kidding."
We were charged for everything, including $2.75 for the refill of coffee. No one apologized for anything.
I really wish there was something I could have done, but clearly the manager wasn't going to help us out.
<-----I'M TOTES ROLLING MY EYES
Updated On: 11/7/09 at 02:00 PM
