The latest in my arduous journey:
So I called the heathcare.gov phone line from my own phone number (preregistered with them) with the understanding that I would automatically be transferred to their Advance Resolutions Center. That's what I was told, and it was a way for me to bypass the general, initial call center operators. They told me that I would have an voice prompt that would tell me to press a certain number to be transferred to the advanced center.
It never happened.
I had to go through the initial operators at the call center.
Call #1 - she apologized for the inconvenience and transferred me manually. The phone went dead a few seconds later.
Call #2 - I got a brassy operator on the phone who said they weren't allowed to transfer calls to the Advanced Resolutions Center, and she could help me fill out a request and someone would call me back in three days. When I told her I had already done this twice and I was told I could be transferred there already by several previous operators, she said, "Well, we can't do that, and I should know because I work here."
I hung up on her and tried again.
Call #3 - I got a nice, intelligent operator who transferred me right away. The call went through right away.
The Advanced Resolutions Center operator pulled up my record and saw everything that had been said and done previously. I told her that I was asked to call back on the 15th (today) and that someone could help me either delete or edit my current application to reflect the various changes in my income (including unemployment) that would allow me to qualify for a tax credit. She understood all of that, put me on hold, and came back about 30 seconds later, saying the site was still not able to process edits or deletes even though it still says that should be happening as of today. She took down my phone numbers (home and cell) and told me she would call me back personally as soon as she was able to do anything from her end.
So nothing has changed, except I still have one month until my current Blue Cross plan is cancelled (if I don't enroll by December 15th, there will be a gap in coverage beginning January 1st).
I still have one month. I called Blue Cross after that just to see if they had heard anything about extending current policies even though that was only announced yesterday. By the way, the Blue Cross Blue Shield operators are always bright, articulate, and very helpful. She said that because the policies extension was determined on the state level, they hadn't received any information about a possible extension yet. She also said that they would be notifying all of their current customers immediately should an extension take place.
That's the latest.
"Jaws is the Citizen Kane of movies."
blocked: logan2, Diamonds3, Hamilton22
Updated On: 11/15/13 at 11:00 AM