Call Ticketmaster and ask for a supervisor....don't let the rep say "I'll take care of it." Just say you have an issue and you want to speak to a supervisor and would rather not discuss it with anyone else. Tell supv that you cannot go to that show. If you can find seats for that show on another date, ask to exchange them for that date. If you need a refund, only a supervisor can do that. They have to call the box office for approval. I got mine refunded b/c of a screwup on their end. Good luck.
Yes, make sure you're calling Ticketmaster Arts. The Ticketmaster standard for concerts and sporting events is no refunds, no exceptions. Theater is different, but phone reps don't know. http://www.ticketmaster.com/h/order-by-phone.html
Ticketmaster keeps saying it is the venue that is denying the refund. I tried calling the Lyric Box Office, and the operator keeps dropping my call when they attempt to transfer me. Nothing is ever easy! Thank you for your suggestions and support. I will keep trying.
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I'm another single looking to see the show, but I'm a poor college student and the highest I can do is $100 per part (I'm hoping to get lucky on Ticketmaster). Let me know if you end up selling to singles!
Will be getting on the train to go see this in an hour if no one claims.
$100 a part. (So $200 each ticket).
Dress circle row h. Seats 103 and 104. Would prefer to sell both to same person, but can sell singles as long as I have 2 people that want to go and can pay.
Instant transfer through Ticketmaster. PayPal/venmo
My Music Classroom Giving Page: https://www.donorschoose.org/MrHMusicRoom