One big missing tidbit in the summary is where "reviews" fall in terms of persuading ticket buyers, since it's not the top reason for a majority of patrons according to the Broadway League. I tried to do a little digging on the BL site, but the full report is $25, and that ain't happening. :)
What's interesting is that if "word of mouth" is general buzz, and taking into account the decreased power of buzz alongside the reduced RoI of advertising over time, then perhaps information overload is happening with the wider usage of media venues including social media? Maybe people are just tired of it and are relying on their own personal circles as filters.
I mean, only 25% of theater patrons were actually affected by advertising. Will that number keep falling? How much are these shows spending on advertising these days? I'd venture to guess more than in previous seasons, which is sobering in light of the data.
#BoycottTrumplikePattiMurin