Having trouble getting 1 ticket for Hadestown in Ticketmaster

Hello. Hoping someone can help me. I am trying to get just one Hadestown ticket, but Ticketmaster is not allowing the purchase of only 1 ticket, as they are requiring me to buy two seats next to each other. This is not the case though for the other Hadestown shows. There are other seats next to each other for the 7:30pm show, but they can be bought separately. I wonder why it is restricted for the 2pm show. I have already chatted with a Ticketmaster representative and their reply was:

"Looking at the order, I do show that the venue has a restriction on the seat. You will need to purchase 2 seats in order for the purchase to go through."

Is there anyone here with a similar experience? If I purchase directly from the box office, will the seats also have restriction? Any advise would be appreciated. Thanks.

Oh I see. Is this the same policy if buying only one ticket at the box office?

Thanks for that number. I will try calling Ticketmaster later. If that fails, I will try the box office.

raddersons said: "For re-sale tickets, Ticketmaster doesn't let you "leave" just a single seat behind. But there's a work-around:

1) Open ticketmaster in a private browser / incognito mode. Don't sign in. Put the seat you don't want in your cart.

2) Open a new window or tab of Ticketmater innon-private browser tab/window. Sign in. The first seat you selected before shouldn't be available,allowing you put the two you want in your basket.

3) Finish the transaction before you close out the private browser."

That will work if you want to buy 2 of 3 seats, but not if you want 1 of 2, since it won't let you put the single in your cart.

I'm sorry, but it's asinine that you can't just buy a single seat to a show without having to jump through any hoops! The whole point of online booking is you DON'T have to call anyone or wait on hold. The policy is great for couples & groups and gets them the best seating, but I always travel to NY alone and this makes my planning extremely difficult. It's nice to know you can call a line (I didn't know that before), but should I have to do that for four shows every time I want to book a trip? NO. I'll admit that this policy has prompted me to favor Telecharge shows and I have had crummy seats twice because I didn't know you could call in. They should at least publicize the single seat policy and workaround adjacent to the notice that you can't purchase the seat in question, as I have never heard of the phone-in option before.

CT2NYC said: "pamela_lim said: "Oh I see. Is this the same policy if buying only oneticket at the box office?"

No, the box office will always sell single seats. If you haven't already, try calling the Ticketmaster Arts Sales line, since they tend to be more helpful. That number is 800 982-2787, and they open at 9 a.m."

CT2NYC, thanks for this number, I was finally able to purchase ONE ticket to Hadestown. Call took 30 minutes waiting time though, but there were no concerns about buying just one ticket. Thanks again!

greensgreens said: "I'm sorry, but it's asinine that you can't just buy a single seat to a show without having to jump through any hoops! The whole point of online booking is you DON'T have to call anyone or wait on hold. The policy isgreat for couples & groups and gets them the best seating, but I always travel to NY alone and this makes my planning extremely difficult. It's nice to know you can call a line (I didn't know that before), but should I have to do that for four shows every time I want to book a trip? NO. I'll admit that this policy has prompted me to favor Telecharge shows and I have had crummy seats twice because I didn't know you could call in. They should at least publicize the single seat policy and workaround adjacent to the notice that you can't purchase the seat in question, as I have never heard of the phone-in option before."

This is one of many reasons why I loathe Ticketmaster. Their platform may be less buggy than that of Telecharge, but Telecharge is far more accommodating and customer service-oriented. I've never been prevented from purchasing a single seat through Telecharge, but I've run into this problem MANY times with Ticketmaster.

Olivia11 said: "I always cross my fingers for Telecharge and groan when I find out a show is Ticketmaster. They are patently awful at customer service."

This isn't a Ticketmaster issue. It is something the producers/theater decide to enable, mainly so people don't strand single seats in the middle of rows and such. But many many shows/events/venues don't use this feature on Ticketmaster.

taylortrensch said: "Olivia11 said: "I always cross my fingers for Telecharge and groan when I find out a show is Ticketmaster. They are patently awful at customer service."

at least ticketmaster's website isn't a sh!t hole"

I'll take a "sh!t hole" website with good customer service over an adequate website with sh!tty service any day.