Incredibly frustrating
Incredibly frustrating
StevieA
Swing Joined: 7/27/10
#1Incredibly frustrating
Posted: 4/8/22 at 1:17pm
Hi all. So I booked flights to NY today, and hoping to catch this show I went to the official website and when I check out, it says 'The account being created already exists'
I don't recall ever setting up an account, but I go to 'forgot my password' and it says the username and email do not match. I have tried now with various different email addresses...no luck.
When I try calling the box office, it is toll free and from the UK, this is not an option. The line will not connect.
Does anyone by any chance know an email or different telephone number for this theater so I can call them and book a ticket??
#2Incredibly frustrating
Posted: 4/8/22 at 1:18pm
Might get better responses if you mention which show/theater.
dramamama611
Broadway Legend Joined: 12/4/07
#3Incredibly frustrating
Posted: 4/8/22 at 1:21pm
I'm sure it is frustrating. Have you attended the Hudson Theater since it reopened? If so, that's likely when you made the account.
Do you have a different email you could try? Even if you create a free one just for this purpose?
If we're not having fun, then why are we doing it?
These are DISCUSSION boards, not mutual admiration boards. Discussion only occurs when we are willing to hear what others are thinking, regardless of whether it is alignment to our own thoughts.
Sutton Ross
Broadway Legend Joined: 7/20/13
#4Incredibly frustrating
Posted: 4/8/22 at 1:22pm
Call the Hudson box office. Good luck, you will NEED it.
StevieA
Swing Joined: 7/27/10
#5Incredibly frustrating
Posted: 4/8/22 at 1:23pm
I've never been to this theater before. I have tried about 4 different email addresses, the same thing happens 
StevieA
Swing Joined: 7/27/10
#6Incredibly frustrating
Posted: 4/8/22 at 1:24pm
Isn't this the Plaza Suite thread?
Updated On: 4/8/22 at 01:24 PM
dramamama611
Broadway Legend Joined: 12/4/07
#7Incredibly frustrating
Posted: 4/8/22 at 1:24pm
The OP said the only number they had was an 800 number which doesn't work from overseas.
If we're not having fun, then why are we doing it?
These are DISCUSSION boards, not mutual admiration boards. Discussion only occurs when we are willing to hear what others are thinking, regardless of whether it is alignment to our own thoughts.
Sutton Ross
Broadway Legend Joined: 7/20/13
#8Incredibly frustrating
Posted: 4/8/22 at 1:27pm
Just an FYI, you can purchase tickets online, no matter where in the world you are. Good luck with everything.
dramamama611
Broadway Legend Joined: 12/4/07
#9Incredibly frustrating
Posted: 4/8/22 at 1:31pm
StevieA said: "Isn't this the Plaza Suite thread?"
This is "A" Plaza Suite thread, but a new one you started. It's not easy to realize that just from you tagging it as such.
If we're not having fun, then why are we doing it?
These are DISCUSSION boards, not mutual admiration boards. Discussion only occurs when we are willing to hear what others are thinking, regardless of whether it is alignment to our own thoughts.
#10Incredibly frustrating
Posted: 4/8/22 at 1:52pm
You don't have to create an account to check out. On the screen where you can either log in or create account, hit "Create Account," and it takes you to "Guest Checkout." Fill in the top part, then leave everything under "Create Account" empty, and hit "Continue." You'll be able to finish from there. The website makes it seem like creating a password is a required field, but it's not.
Updated On: 4/8/22 at 01:52 PM
#11Incredibly frustrating
Posted: 4/8/22 at 5:23pm
or just create a new account / use a different email maybe? I say this because I’ve done it.
Updated On: 4/8/22 at 05:23 PMVideos