My Hamilton tickets were cancelled

So, here is my Hamilton ticket cancellation story. In January, I scored 4 tickets to a matinee on Jan. 18. This fell within the date parameters of 10 ticket limit between 11/1/16 and 1/22/17. I was then lucky enough to get 4 more tickets to a Wednesday matinee on January 25. I was psyched, as I knew my family members would be clamoring for them. Then, as I was on the site, I saw them add the extra dates. And, I scored 4 more tickets for Saturday matinee on Jan. 28. But it wasn't over the ticket limit. The ticket limit is 10 tickets between 1/23/17 and 1/29/17. So I had only 8 in that time frame. I was excited to get the Saturday tickets because at least some of our family or friends wouldn't have to take off of work.
As far as I could see, I did not exceed the ticket limits that were posted. Even it I did exceed it by 2 tickets, I should at least have been allowed to keep 2. Or at least had the choice of dates of which tickets to keep. I think the lack of communication and abruptness of this whole process is what is terribly wrong. How hard could it have been to communicate to the patrons who supposedly exceeded the limits? Give us 48 hours to respond. At least allow us some sort of arbitration. After all, they have had our money for MONTHS! So, the consumer has no recourse.
My initial communications with Ticketmaster were frustrating...long hold times, people who didn't appreciate the problem, and ultimately being treated like you were a criminal. (one guy actually said I'm lucky they didn't cancel all my tickets, because they have the right to do that!) But I did get someone who agreed with me that it didn't look like I exceeded the limit and agreed that it's unacceptable not to get more information from the IT people. They keep saying that someone could have ordered more tickets from the same IP address. Well, my computer is at home. And my husband was at work. That scenario doesn't fly. A Ticketmaster supervisor implied that they are not responsible for the code that searches out the ticket limit offenders. She implied it was the producer/promoter of the event, and that they have nothing to do with it. The NYTimes article seems to allude to that as well.
Anyway, enough griping. I just wanted to see if anyone might have any suggestions. I have another call into Ticketmaster, and have posted on Hamilton's facebook page, without any luck.

Which transaction/date/set of tickets were cancelled?

I'm not clear on how many tickets you bought (8? Why do you need that many?) but it doesn't seem like there's much that can be done at this point. They cancelled multiple orders that looked suspicious, ie 8 or more tickets, in your case.

Updated On: 5/18/16 at 02:06 PM

I see you are new so welcome to the board.

"Also sadly, no one at Hamilton is going to care. They are in the position where they don't need to. Ticketmaster will not care, nor will the Rogers Box Office. There is no imperative for them to care. The dates won't matter. You purchased 12 tickets in total and they flagged you. All the fine print gives them this right-they can cancel orders for any reason. Hell, they can cancel your tickets even if you follow all the rules.

Live and learn."

Agreed. There is really nothing you can do, and you got a full refund. Also, think about using separate paragraphs next time. Thanks!

This is what it says on Ticketmaster if you go to the Dec. 17 page:

Ticket Limits
10 ticket limit per order. Maximum ticket limit for performances 11/1/16 - 1/22/17 is 10 tickets per person.

It seems to be you are right at the limit of 10.

I didn't realize before starting to read about the Hamilton cancellations that the Ticketmaster ticket limit depends on the time of year, and that there are special, stricter limits for the holiday season. I mean, November 1 through January 22 is a pretty long period of time.

its people like you who make it that I can't get one ticket to the show ever.

I'm with lightguy06222 and ljay889 on this one. It's a real shame that people are buying over 10 tickets at a time while others who can't afford to do that or didn't get online at the exact time tickets were released are simply unable to see the show. I'm so lucky I was able to get tickets when the craziness was just starting (and still, I got them about 5 months in advance) but it's ridiculous how many of my friends are unable to get tickets through January.

The Saturday ones, the last group I ordered

Geez. If I were Carla I'd be telling everybody I know how mean and nasty the people on Broadwayworld.com are. Is this really how we want to treat new members? Really?

sarahb22 said: "Geez. If I were Carla I'd be telling everybody I know how mean and nasty the people on Broadwayworld.com are. Is this really how we want to treat new members? Really?"

She could tell people that, and hopefully also mention it was one experience in one thread that she hereslf started the day she joined.

And yeah, it was mild.

Perfectlymarvelous, just search for it! ¯\_(?)_/¯

I hate Ticketmaster !



Ticketmaster is a big company with lots of lawyers. They know what they can and can't legally do.



They can't legally cancel orders for arbitrary reasons. They would get sued and lose. They've been down this road before and they know how to navigate it.



They can cancel orders from people who break the rules.

They can cancel orders placed from an IP addresses with an improper history.

They can cancel orders when the NY Attorney General is pressuring them to do just that.



One thing we all need to keep in mind when reading people's self edited sob stories - we don't know if they are telling the truth. We don't know if they are honestly giving us all the facts. Imagine for a moment, that the Ticketmaster lawyers are canceling orders that should be canceled. It's possible. and probable.



In the meantime, Ticketmaster sucks! Did anyone see the fees they are charging for Streisand tickets? They are greedy pigs !