Just got back from the new tour at the Orpheum in San Francisco. Longtime Phantom fan here. I've seen the original San Francisco run, the first national tour, multiple Broadway productions dating back to 1990, and part of the closing Broadway run, so I've seen more than my fair share of Phantoms over the years.
Overall: 7/10.
This is long. Sorry.
The production itself looks very good. No tour is ever going to recreate the atmosphere or scale of the Majestic, but this version preserves enough of the original DNA to still feel unmistakably like Phantom.
The biggest difference for me was the lair. The original staging always felt as grand and theatrical as the score itself. The endless candles, the sense of depth, the feeling that Christine had crossed into some vast, unknown world. This version gets surprisingly close given the limitations of a tour, but the more contained set inevitably shrinks that sense of mystery and scale. The boat is there, some candles still rise from the stage, but the lair feels more like a room than a realm. If anything, it just reminded me how extraordinary the original staging really was.
I was also pleasantly surprised by the chandelier. Seeing it hanging in plain sight before the show had me worried some of the effect would be lost, but it ended up working just fine. The reveal landed, and the crash felt noticeably faster than I remember from Broadway.
The cast was largely strong. Jordan Lee Gilbert's Christine was terrific. Beautifully sung, emotionally grounded, and one of the stronger Christines I've seen. Her "Wishing You Were Somehow Here Again" brought the house down. Midori Marsh's Carlotta was another standout. She found a bit more humanity in the role than is often there, which made her feel less like a caricature and more like a real person.
My biggest issue was Isaiah Bailey's Phantom. What struck me is that after seeing this show so many times, I'd never really appreciated how much of the role lives in the details. The best Phantoms don't just sing the score well. They create an undeniable presence through their physicality, timing, and the intention behind every line.
For me, Bailey never found that. The performance felt very "musical theatre" rather than Phantom. The emotions were pushed so hard that they often stopped feeling genuine, and there was a lack of menace, mystery, and restraint underneath it all.
More importantly, the chemistry between the Phantom and Christine just wasn't there. Their first scenes in the lair felt awkward rather than hypnotic, and there was virtually no tension between them. Whatever you think the relationship is, the show depends on some combination of attraction, obsession, danger, and emotional pull. Here, that dynamic never materialized. At times they even came across as oddly sassy with one another, and by the final confrontation it felt less like two people locked in an intense emotional struggle and more like siblings having an argument. Without that tension, a lot of the show's emotional engine simply wasn't firing.
Several audience members around me were audibly snickering during moments that should have carried dramatic weight, and I understood why. By the final scene, there just wasn't much emotional payoff. For the first time in 10+ viewings of Phantom, I left feeling oddly indifferent. And for a show that usually leaves me completely swept up in its emotions, that's probably the strongest criticism I can give.
One final nitpick: bring back the white mask. The beige-toned version may complement the actor better, but it loses some of the iconic visual punch. It's a small thing, but I missed it.
Overall, the production is handsome, Christine is excellent, and the score remains one of the greatest ever written. I just wish the title performance had matched the level of the rest of the company.
Updated On: 5/30/26 at 10:13 PM