Preview the new Telecharge.com

[TC Web Feedback]

Posted: 12/21/11 at 3:33pm

Preview the new Telecharge.com! Explore our new layout, packed with video content, new ticket search options, 3-D seat maps, and much more. This is a special preview containing a partial list of Telecharge events, but we want you to take a look. For a complete list of shows, you can still use the original site.

In the coming weeks and months, you’ll find some exciting features on the new Telecharge.com. It’s all designed to make your shopping experience simple and fun, whether you know exactly what you want or are looking to discover your next favorite show. Some of the fantastic new features will include:

- Tons of multimedia content, like video clips, slideshows, and news items
- Easy-to-use show finder, right on the home page
- Unique ticket comparison tool – search for multiple events at once
- Dynamic, interactive 3-D seating maps
- Custom event search – by date, genre, age-appropriateness, keywords, and more
- My Event List – save your searches for later and compare ticket availability
- and much more!

Check out the new site here:
http://beta.telecharge.com

[Broadway Bob*]

Posted: 12/21/11 at 4:08pm

I think the 3D Seating Charts are cool, but it is ridiculous they STILL don't offer the Pick Your Own Seat option like TicketMaster!!!

[Jordan Catalano]

Posted: 12/21/11 at 4:41pm

Amen to that!

[TC Web Feedback]

Posted: 12/21/11 at 4:43pm

The ability to choose your seats directly from the seating chart will be offered in the next month or two. There are still a few things we need to fix before we turn that on. Over the next few months we'll be adding more features and fixes. What you're seeing now is only a preliminary version of the new site.

[aasjb4ever]

Posted: 12/21/11 at 4:44pm

I've gotten consistently great customer service from telecharge, but I must add my self to the list of users who want to pick our own seats.

[Jordan Catalano]

Posted: 12/21/11 at 4:50pm

Thats awesome that the feature is coming soon. Thanks!!

[Sauja]

Posted: 12/21/11 at 5:04pm

Am I crazy, or is there no way to specify what price range you want your tickets to be? Looking at something like End of the Rainbow, the balcony option only shows me the $70 seats, not the $35 ones. I could be missing something?

[Phantom of London]

Posted: 12/21/11 at 7:55pm

Great you pick your seats when this is introduced in a month or two.

[TC Web Feedback]

Posted: 12/21/11 at 8:49pm

To buy tickets at a specifc price, go to the Schedule & Pricing tab and click on the price you want. That will take you to the Find Tickets page so you can pick your other parameters (dates, quantity), and then submit your search.

[millie_dillmount]

Posted: 12/22/11 at 11:41am

Even without the "pick your own seats" feature, I always liked Telecharge more than Ticketmaster when buying for Broadway shows. The ability to easily pick the next best seats and so on made it easier to search for tickets in different sections of the theater without having to begin a new search.

That said, I am looking forward to the feature and thanks for keeping us posted on updates (and actually listening to your customers).

[millie_dillmount]

Posted: 12/22/11 at 12:00pm

I just tried it. While I like the 3D seat feature (though not entirely necessary for me, I've been in plenty of theaters to comfortably judge myself how close/far back a seat is), I am not sure I like the setup...I prefer the current one. The Beta version is text-heavy and all over the place with too many checkboxes and dropdowns. The added features (such as custom event search feature) are also not really an incentive for me, since I am capable of doing my own research on a show. And I really don't need to search for multiple events at once.

I don't think some of the added features are necessary, but then again, that's just me. I think the only real improvement I would appreciate would be the "choose your own seat" feature.

But again, thanks for posting.

[everythingtaboo]

Posted: 12/22/11 at 12:57pm

I think when you get to seats selected, this gets to be a little too much:

"One recommended seating option(s) are reserved for three minutes. Click on the seats to see the price and view from the seat, click a second time to select them, and then click buy. Or, click a third time to deselect seats"

It's in small writing, not as many people are as tech savvy to remember how many times to click, and the views from the seats are not that helpful to be honest.

Also, looking at Lysistrata Jones for example, do you really need to give the layperson TEN $130 options to choose from? It's overcomplicated enough.

Updated On: 12/22/11 at 12:57 PM

[uncageg]

Posted: 12/22/11 at 1:11pm

I have used Telecharge a lot for tickets. The only problem I have had is entering codes for discounts at times.

[Bettyboy72]

Posted: 12/22/11 at 1:32pm

I appreciate you asking for feedback. I feel similarly to others-the website feels too busy-too many choices, dropdowns, bells and whistles. The 3D interactive map is cool, but slows things down and is really no different than a static seating chart.

It seems a bit laborious to order tickets. Elderly folks will have a difficult time with this.

I look forward to the choose your own seat option.

[orangeskittles]

Posted: 12/22/11 at 4:13pm

The "type of event" selection is kind of half and half for me. If I wanted to search for just any Broadway musical, I probably wouldn't go to a website that only sells tickets for half the theatres. It's helpful to filter the results, but I'm not sure the intended user is supposed to be. I would imagine most people who use Telecharge know what they're buying tickets for, and aren't the tourists who want to see a "Broadway musical". Those people tend to end up on third party broker sites and pay double the price $40 in fees without knowing any better.

I do like the "what's new" filter option, though.

Updated On: 12/22/11 at 04:13 PM