Problems with Telecharge Website

I've never heard of someone being blocked from excessive searching. I'm sorry, but I don't have any advice since you have tried multiple devices.   It could just be something odd with telecharge themselves.

If you're getting the message with the red lettering that says you're unable to access that feature of the site, then, yes, you're IP address has probably been flagged. I've been blocked several times, as have many others, when doing excessive searching for Dear Evan Hansen tickets. Telecharge will tell you it's temporary, but I was blocked for almost 2 weeks, until I fixed the issue myself. The only solution I found was to unplug my modem and router overnight, at least 8 hours, so that my Internet Service Provider would automatically assign me a new IP address. If your ISP uses dynamic IP addresses, that should work. Also, a temporary workaround for your laptop would be to download the Opera web browser, which has a VPN option. If you turn on this option, the browser changes your IP address to a virtual one, for privacy.

CT2NYC said: "If you're getting the message with the red lettering that says you're unable to access that feature of the site, then, yes, you're IP address has probably been flagged. I've been blocked several times, as have many others, when doing excessive searching forDear Evan Hansentickets. Telecharge will tell you it's temporary, but I was blocked for almost 2 weeks, until I fixed the issue myself. The only solution I found was to unplug my modem and router overnight, at least 8 hours, so that my Internet Service Provider would automatically assign me a new IP address. If your ISP uses dynamic IP addresses, that should work. Also, atemporary workaround for your laptop would be to download the Opera web browser, which has a VPN option. If you turn on this option, the browser changes your IP address to a virtual one, for privacy."

Thanks for this info - not getting any red lettering but definitely an IP address issue as when I use mobile data on my phone I can access the website without any issue. 

Not sure if my ISP uses dynamic or static IP addresses but will try switching it all off tonight. Otherwise will download a VPN app.

So frustrating - almost makes you think they don’t want to sell tickets! I would visit the box office for tickets but living in New Zealand makes that option a tad challenging!!

Thanks again for the suggestions

 

I got blocked too, and when I called, the guy said that it was because once upon a time (literally a decade ago) my identity was stolen, so apparently I show up as a criminal. Seriously. He even looked at my past history and saw that I've bought probably a hundred tickets through them over the years, and sheepishly didn't know what to say. I usually buy in person so it's not huge issue, and I was able to get around it by setting up a new account with an alternate email. Still... this is stupid and frustrating. All they're doing is hurting ticket sales.

Anyway, I searched and found this thread today because I'm having a different issue, which is that the site itself is running so slowly that I can't even search for the tickets I want. (I'm on telechargeoffers,com specifically.) Is anyone else having this problem lately? I'm planning to walk over to the theatre to buy what I want, but I want to be able to search the seats from my computer! I've tried on two different browsers, and they both seem to be spooling forever. I was wondering if this is just me and my apparently wonky account, or my computer having an issue, or if this is universal. I know it's not the greatest site in general, but it's never been this bad.