"Perhaps Gaveston was fidgeting by the end had more to do with his age."
Why do you assume you know at what age I saw the show? At 60, I'm actually far more patient with slow spots and dramaturgical problems than I was at 20. (And, no, I don't eat at Early Bird Specials, nor do I go to bed at 9.)
But I saw SHE LOVES ME about 20 years ago, so I was roughly 40.
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I absolutely agree that the ending is moving. And I certainly wasn't proposing that a scene be added so that "A Trip to the Library" could be staged in the present. "Grand Knowing You" was a vocal triumph for Jack Cassidy, but it's roughly 2 minutes long. "12 Days to Christmas" is, as I said, brilliant writing, but it's a time killer that has little to do with the action of the show.
I don't even claim to have a solution; I'm saying the show when performed (as opposed to the recording) gives me a feeling of treading water between the title number and the ending (which we all adore, in nearly every version of the story). The problem is that the main plot has come to overshadow everything else. Blame the aforementioned one-two punch of "Ice Cream" and "She Loves Me".
The issue isn't just gentleness. RAGTIME has a similar problem and I doubt anyone would call it a "gentle" or "small" show. The Colehouse/Younger Brother plot so dominates Act II that the other plots (which must be resolved) feel like they are just killing time. Again, I am speaking of in the theater, not on the various recordings, because both shows fill the space with some brilliant songs. But brilliant songs are not the same as compelling action.
All of which only goes to show that Hammerstein was smart to wind up the Will/Ado Annie plot in basically one, very funny, Act II number. The audience is too involved with Curley/Laurie/Judd to want to spend much time with the comic subplot.
P.S. Thank you, henrik. I never said SHE LOVES ME isn't very moving. It's a lovely show. I was only quarreling with "perfect" (and because you and I so often agree).
I know prices were lower when SHE LOVES ME first opened, but my impression from my decade in New York was that to be a hit, a musical needs audiences to rush home and call their friends to say, "You MUST see this new show!" (There are exceptions: shows with great TV commercials, shows heavily hyped by the NYT or pre-sold based on the London production, etc.) I think the lull in the second acts of both SHE LOVES ME and RAGTIME hurt them commercially, because they discouraged that rush to the phones. Audiences liked, even loved, the shows, but they didn't create that "gotta see this" momentum; I blame their structures (even though I don't know how to fix either one). CARMELINA is another show with a lovely score and great performances, but a momentum problem in Act II. All IMO, obviously, but all shows I loved.