"The Bitter Queen at the Booth"
...it's a song title, I swear. Someone write a comedy number!
WAT, sorry you had such a crappy experience. I've been a box office manager myself, and I can echo everything that JoeKv99 said. People are crazy, and it can get to you... BUT... there's no excuse for rude behavior.
On either side of the glass.
My suggestion is to show them the printout and ask them if they know about this. Try not to show any sense of entitlement. Let them read the printout and respond. If they still say they don't know anything about it... ask to speak to the box office manager and see if he/she knows about it.
I'm not saying it will work, but it might (just MIGHT) remove the attitude from the proceedings.
...unless he's just a bitter queen at the Booth.
"Jaws is the Citizen Kane of movies."
blocked: logan2, Diamonds3, Hamilton22