Not sure if any else is in this boat and/or is curious, but this was my morning:
Telecharge: as predicted, was not able to refund the tickets via telephone, as they were purchased at the box office
Box Offices: I made a trip to the box offices and was able to secure refunds on Come From Away, Hangmen, The Inheritance, and The Minutes. Be sure to have all versions of identification (original credit card and tickets). Also, bring a government issued ID just in case! I was never asked for more than the original card used for payment, but two of the three theatres did ask if I was the owner of the card, and had I hesitated, I am sure they would have requested it.
I did not attempt To Kill a Mockingbird, Lehman Trilogy, or Harry Potter, as I have friends who are interested, etc., but I am assuming at least Mockingbird would have let me return the tickets (as they are in the "Telecharge" family), but I can not speak for the "Ticketmaster" family (Lehman and Harry Potter)
Hope this helps — stay healthy!
Updated On: 3/8/20 at 12:42 PM