We'll see. It's gonna be tough. I don't see how you justify keeping people trapped on a plane for 11 hours without food or bathrooms. And, those people want more than an apology and a free flight.
At least, I was stuck in the terminal.
But, the flight home was fine and the crew couldn't have been friendlier or more patient with some very pissed off passengers.
Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be enbered with your old nonsense. ~ Emerson