Oh gawd I had a final half-hour from hell at work. I was told to do the cash register at my retail job due congestion in the lines. Granted this is my first week on the job with zero experience working a cash register made in 1983. I am getting a bit of the hang of it but then my shadow had to go on break because she was busting her balls (figuratively) since the store opening at 10 am and it was ten minutes to 4 pm.
So after two or three customers there seemed to be not too many issues. But then she came.....
.... she being a woman when I was just doing folding and customer service acted all weird about the fleece pullovers we sold. She wanted to try for herself before she got it half-price ONLINE. I told her if it didn't satisfy her she was allowed to come back and get her money back or dare do an exchange when her size, she was a rather a svelte woman who wanted a tall pullover which I am pretty positive is not even sold, if ever that size came in. She said she was just here for that but lo and beholden to me she had five items as she approached my register. Every item but one from the clearance section and the most expensive item was 25% off.
As I scanned two items she basically got into a hissy fit that her item did not go 70% but 50%. FIFTY-FRIGGING PERCENT!!!!!!!!!!! So then she wanted me to do price check, keep in mind this is my first week and with just a couple hours under my belt- give or take- behind a register. I had to call my supervisor slaving over the other register because I am such a luddite with this thing to help me verify the price. He then rushed to the area- keep in mind register in front and clearance ALL the way in the back- then he told her it was indeed 50% off. I know this, he knew this, she knew this and was wondering why I couldn't wave a magic wand to give her shirt a 70% discount. Mostly because according to her I cannot split a $19.99 price in my head and that wand is actually a stick up her youknowhere.
So now she wants to drop the shirt because it is 50% off. I have to call my manager back with some restless customers to help me void the price. I throw the shirt aside and give her 70% all her items except the massive coat which was already stored in the bag. But then of course my register was not communicating with me at all and the gap between waiting for my manager to come back and fix the stupefied cash register grew longer and longer. Now I finally scanned everything put them all in a big-ass bag and then I forgot to tag her rewards program card for shopping here- as if she noticed- and in the middle of it all was a completely 'blonde moment' (well actually I am a natural brunette) when I swiped her gold card (and how in the hell is she this cheap?) and realized I did it backwards and charged it to her card. It was the longest 10-15 minutes of my life.
I basically thanked her 5 different times for her patients and was apologizing but then ever so the patron- not in a good way- she told me, 'well when my daughters get a job like this I hope there are kind enough people who are patient with them of they were brand new and struggling'. Well that makes me feel like a million bucks. A good bye to you too.
I basically had no real trouble after that, sure I forgot for a brief moment how to do cash on the register and I had to prove to this lady it was indeed the correct price but they seemed like a flower bed of daisies compared to that woman. I am dreading tomorrow when it is even crazier. I worked an extra 30 minutes than my schedule stated so feeling a bit 'rebellious' I took a few slices of pizza ordered for the next shift and ate it because all I had was Campbell's Tomato Soup on the go and caffeinated drinks.
I need to let out my energy so I am going to the gym and I got Kill Bill Vol. I in the mail from my godmother as an early X-Mas gift so I got that going for me tonight.
Updated On: 12/12/09 at 06:34 PM