We have a couple of B70 Platinum models and I am a reluctant, likely soon-to-be former fan. I think I am really more a fan of the concept, than of the actual, real-life Keurig brewers. I say this because I (and other family members) have had many, many problems with the machines themselves, not due to any misuse or lack of care, and in spite of using in accordance with the operating and cleaning instructions, which call for minimal maintenance. Keurig customer service has been an absolute pleasure to deal with, but I have dealt with them way, way too often, and don't want to have to deal with them at all – especially before I’ve had my coffee! My first brewer broke after 13 months, and they replaced it, even though it was just after the 12 month warranty period. The replacement process is easy, and is at no cost, either of time or money (they say just throw away the broken machine (which makes me nuts to think about!) and they ask that you send back the piece that holds the K cups in place). The initial replacement brewer never worked right and they replaced it immediately. And then I have had a string of brewers that worked for maybe a couple of months, and then had what is called a "Prime" error - which is like the blue screen of death - and from which there is no return. It may just be that particular Keurig model, I'm not sure, as they keep replacing with the same model as the broken brewer, but given how quickly, and how often, they have replaced the brewer(s), it's clear that I'm not alone. It’s great that they stand behind their product, and I'll keep using a Keurig brewer as long as they keep replacing it for free when it inevitably breaks after just a couple of months of use, but, given my track record, I certainly wouldn't buy that model again, and more likely would go with a different brand. I’d switch now, if I could decide that there’s a better, more reliable brand of single cup brewer, but, from what I read, I tend to think this entire category of brewer is just flawed.
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