DramaTeach said: "^ Not a little late for that as I’ve been thinking this since I saw it last year. Lots of their company decisions recently have felt misguided. Not sure where the “magic” went."
The root of the problem with Frozen's production, is that it didn't follow the successful model Schumacher instituted after the quick demises of Tarzan and The Little Mermaid. After both shows quickly set their course on Broadway, Shumacher later realized doomed the productions from the start. He has stated being forced to stick to a Broadway timeline, does not allow much room let alone time for a musical/production to be reworked and changed if elements aren't working. This is why post The Little Mermaid, Disney Theatricals stopped setting Broadway as the goal for its productions. Schumacher has stated Disney Theatrical has the luxury of being a part of a multibillion corporation that is not reliant constantly turning out hit new productions to stay afloat. Instead he realized he could use the Pixar and Disney Animation model, that its better put an idea that isn't ready for prime time back on the shelf, then letting it flop before its ready. Therefore he started out trying a new model where he'd let creative teams test out productions in smaller regional houses with a hands off approach. This allowed Disney Theatrical to take risks without hurting the bottom line. The first production to come out of this model was Newsies, which was originally intended to be just a show for Disney to license to regional and high school houses, as they had been getting numerous requests for official versions. Then when they did the test production at Papermill Playhouse, the show opens to rave reviews and audiences were eating it up. This gave Disney the confidence to bring the show to Broadway. Similarly Aladdin had 5 regional productions to tinker on the show before its official Pre-Broadway production in Toronto. Then there's Peter and the Starcatcher, which Disney had a completely hands off approach to the production, despite being the owner of the source material is its the official prequel to "Disney's Peter Pan". While those three successes that Disney later brought to Broadway, if a show didn't work Disney would either shelf the show or license it out. Examples of these include: The Jungle Book, Pinocchio, Hunchback of Notre Dame, and Freaky Friday, the last of which was successful enough for Disney to turn it into a made for TV movie. Frozen is the exception to the new rule, as Bob Iger himself wanted the show on Broadway, and as he's Schumacher's boss, Schumacher obliged. Iger set the time table for Frozen and not Schumacher, nor any of the creative team involved. Thus I am sure all involved would of loved to take a year between Denver and Broadway to rework the show from both a physical and written perspective (aka I am sure they wanted to figure out how to include the stairwell, that the California Adventure theme park version has as a jaw dropping moment), but they were on a time table, and did the best they could. Schumacher will likely have the creative teams take some risks in the Tour and London productions, that if successful will be quickly incorporated into the Broadway production.