Jarethan said: "I suspect that the Tony's actually hurt the show, since the number came across so badly, and Santino made no impression. I guess you need to see the entire performance to appreciate it.
I also am assuming that word-of-mouth is NSG. When I saw it, I enjoyed it because of the book, but have come to the point where i don't recommend it to anyone because it is, after all, a musical...with lousy music. Other barometers: the Act 1 curtain received tepid reviews, because the audience actually expected a great number, which they did not get; when leaving the theatre, I heard a lot of'it was okay' comments, which the other four in my group all also thought. At Broadway prices, with no star, mediocre is not going to cut it."
Santino's ability at singing in male and female voices is cute, but it's not really worth buying a ticket for. He was probably the only nominee in the musicals category this year to have any name recognition, which was a key reason for his Tony win, but people definitely overestimated his ability at selling tickets. His (two dimensional villain) role in Frozen was easily the worst part of that film, and Crazy Ex-Girlfriend was never a ratings hit. The millennial fanbase for those two works generally regards Tootsie as dated and problematic, so if his casting was an attempt to bring in a younger audience, it hasn't worked. I really like Santino Fontana and want him to succeed, but I think that he needs to start thinking about doing something new in a few months...