"I am just curious, why people just don't go to the box office directly and save the transaction fees altogether?"
I don't live in NYC or in the tri-state area. So when I go to NYC, I plan in advance.
Telecharge needs to hire a user experience team. Yes, having the choose your own seat option is nice, but I'd give that up to go back to the more user-friendly option.
"We like to snark around here. Sometimes we actually talk about theater...but we try not to let that get in our way." - dramamama611