I bought Hamilton (NY) tickets on stubhub at a vastly inflated price. They arrived but were for Hamilton Chicago. I was told that they would find me some Hamilton New York tickets and they would call me. They didn't, and when I called back they told me that there weren't any suitable Hamilton New York tickets and they would give me a refund. I was told that the refund was being processed "immediately" and would show up within my account within 7 days. It didn't, so I called back and was told that it had only just been approved by their credit committee that day (the 8th day) and would be reflected in my account within another 7 days. The money finally did turn up, but I'd be hesitant to spend a lot with them. The customer service was appalling. I should add that I had never had a problem with them previously, and would echo the poster above's suggestion to use the online tickets rather than paper tickets, to avoid this sort of issue.
Updated On: 3/31/17 at 11:44 AM