Sunset Ticket

[citylightsny]

Posted: 6/8/25 at 4:47pm

It's nothing I've ever purchased, because I can imagine the hoops you need to jump through to get a credit.  But while buying tickets today for next week I clicked on the terms link and saw the following -

"Refund requests must be submitted online at www.ticket-refunds.com within sixty (60) days of the scheduled date and time of the event (as stated on the applicable tickets).  Any requests received after this deadline will not be eligible for a refund."

So anyone who doesn't click on the link and read all the terms can (and very likely many have) purchase insurance that is unusable because their performance is less than 60 days away.  Like me.

Sounds like a class action suit waiting to happen.

 

 

 

Updated On: 6/8/25 at 04:47 PM

[JSquared2]

Posted: 6/8/25 at 4:56pm

What’s the issue?  “Within 60 days of” means you have 60 days AFTER the date of the show to file a claim!  You don’t file a claim BEFORE the event happens. That’s how insurance generally works. 

Would you file  a claim on your home insurance 60 days before there was a fire?? 

Updated On: 6/8/25 at 04:56 PM

[spicemonkey]

Posted: 6/8/25 at 5:14pm

Is this for the “protect your ticket” option?

I have never and will never purchase any of these kind of “insurance”  

 

also I speculate you would see similar terms for all ATG productions, not just Sunset. 

Updated On: 6/8/25 at 05:14 PM

[citylightsny]

Posted: 6/8/25 at 5:31pm

Then why doesn't it say "after" or "from"?  Within 60 days "of" the event means 60 days before it happens to me.

Updated On: 6/8/25 at 05:31 PM

[spicemonkey]

Posted: 6/8/25 at 5:41pm

citylightsny said: "Then why doesn't it say "after" or "from"? Within 60 days "of" the event means 60 days before it happens to me."

Because this type of insurance product is made to rip people off legally 

 

edit: after reading it more carefully, I also don’t understand where the confusion may have come from. “Within” 60 days of the event, would that invite different understandings of the words 

Updated On: 6/8/25 at 05:41 PM

[SteveSanders]

Posted: 6/8/25 at 6:21pm

citylightsny said: "Then why doesn't it say "after" or "from"? Within 60 days "of" the event means 60 days before it happens to me."

I think they leave the "happening" as implied ... within 60 days of the event happening ... but after certainly would eliminate any potential confusion.

 

[Huss417]

Posted: 6/8/25 at 7:22pm

citylightsny said: "Then why doesn't it say "after" or "from"? Within 60 days "of" the event means 60 days before it happens to me."

Because it says "within sixty (60) days of the scheduled date and time of the event ". Don't think they need to clarify anything.

Updated On: 6/8/25 at 07:22 PM

[Lot666]

Posted: 6/9/25 at 7:51am

Huss417 said: "citylightsny said: "Then why doesn't it say "after" or "from"? Within 60 days "of" the event means 60 days before it happens to me."

Because it says "within sixty (60) days of the scheduled date and time of the event ". Don't think they need to clarify anything."

Actually, they do need to clarify whether 60 days refers to the period prior to the event date, the period after the event date, or both. "Within 60 days" could quite reasonably (and, I expect, legally) be taken to mean up to 60 days before or 60 days after the event date. 

[RunnyBabbit]

Posted: 6/9/25 at 11:49am

Lot666 said: "Huss417 said: "citylightsny said: "Then why doesn't it say "after" or "from"? Within 60 days "of" the event means 60 days before it happens to me."

Because it says "within sixty (60) days of the scheduled date and time of the event ". Don't think they need to clarify anything."

Actually, they do need to clarify whether 60 days refers to the period prior to the event date, the period after the event date, or both. "Within 60 days" could quite reasonably (and, I expect, legally) be taken to mean up to 60 days before or 60 days after the event date."

I write and review contracts for a living. “Within 60 days” here absolutely means after the event date. When I’m defining something that has to happen prior to the event it will usually say “within the 60 days prior to the event.” No court would accept this to mean prior to the event.

Also the idea that is has to be more than 60 days prior to the event is not what “within” means. If it were requiring you to file a claim prior to the event (which again, it does not), “within 60 days” would mean the 60 days preceding the event date. Not “more than 60 days” prior to the event date.