I live across the country, but I've had nothing but great experiences with them. I usually order three to four posters at a time. For one order I did, I ordered two of the same poster (one for me, one for my sister). They only shipped one though. I double checked my order and I did order two. I sent them a quick email, and they apologized and rushed out another one to me the next day, free of the extra shipping charge. Great guys!
I can't wait to deal with them again (I got my next four posters already picked out).
Xanadu! Can't cry on cue!