I own a small business. I don't claim to know anything about the financial details of the fast-food industry, but I do know a great deal about finding, training and keeping employees. I also understand the stress of seeing costs rise without a simultaneous increase in income.
My partner and I have always understood our business as an engine to create profit for everyone who works for the firm. I have always paid my employees more than my competitors and provided a wide range of benefits--insurance, personal leave, retirement contributions, flexible hours, canvas tote bags--not because (or not JUST because) I am a Good Person, but because it has always seemed like basic common sense and enlightened self-interest. What kind of commitment and respect can I reasonably expect from people whom I am treating without commitment and respect? Personality conflicts may arise, but I have RARELY had the experience of walking over to an employee's desk to find them minimizing a window on which they are editing their resume--an activity that was almost a permanent state of affairs for me in the years that I spent working for selfish, bottom-line obsessed employers.
Providing insurance and other benefits for my employees has cost me a lot of money--money that came directly off my bottom line and out of my pocket. While I don't have any hard research data to support my belief, I am confident that my employees--who stay with me for years and years and years, saving me the enormous costs inherent in high turnover--are working damned hard and are making my firm far more profitable and successful than it would be if it were staffed by a bunch of disgruntled, antagonistic, exploited workers. Plus--the canvas totes are good advertising.
You think, what do you want?
You think, make a decision...