Shut up to stupid airline frequent flier programs that never actually let you redeem miles.
And to getting the wrong information from a customer service person, which completely derails plans being made.
ME: When will the bonus miles deposit into my account?
CUSTOMER SERVICE: Within 24-48 hours.
ME: So, I'll be able to use them toward the tickets I'm trying to book with the reservation I have on a 48-hour hold?
CUSTOMER SERVICE: Yes. You'll be fine.
Notice when confirming tickets on website:
You don't have enough miles to complete this transaction.
Another call to Customer Service.
After a long explanation of the conversation I had earlier (including the person's name who gave me the info):
NEW CUSTOMER SERVICE: We're very sorry, but the bonus miles don't become available until after the promotion period ends. Which is June 30th. And then it will take 6-8 weeks for them to be deposited into your account.
ME: The promotion was for SUMMER TRAVEL. It entices us to transfer miles, receive 25% bonus miles, to use for SUMMER TRAVEL. How do I make summer travel plans if the miles aren't available until possibly after August 30th?
NEW CUSTOMER SERVICE: You can plan something last minute.
Thanks for nothing.
"Two drifters off to see the world. There's such a lot of world to see. . ."
Updated On: 5/28/10 at 10:12 AM