I don’t have any insight on this particular situation, whether self-makeup was discussed at the contract stage or not and then in practice was not what was initially agreed upon.
But, I will say, I’ve played Lola at a small regional theater and having a dedicated makeup person for the role would be a must for me. Is is totally a basic beat, but needing to cover it in a boy beat for the 2nd half of act 1 and then slowly build the face back up over the course of act 2 is a whole part of the track. Then you add the costume changes, wig changes, vocal demands of the role, dealing with your sweat etc, Lola is a beast. Who knows what happened here but I’d have hoped the show would have at least offered to get her some help.
"...and in a bed."