AEA AGMA SM said: "wiggum2 said: " I'm not familiar with that story! Anyone know any details?"
It wasn't so much that he praised her understudy, but the claim was that her name was not having any effect on ticket sales and the strength of them was due to the show alone. I can't remember if they tried to pad the numbers while she was out on that vacation, but it became clear that, at least at that point, the show did need true star power in the role and she essentially demanded an apology for Lloyd Webber trying to diminish the effect her presence had on ticket sales."
Yes, Close really ripped into ALW when she got back from vacation and wrote a scathing letter to him, which was leaked to the press. I believe it was picked up by everyone back then (April, 1995) but I kept the NY Post cover story. Afterwards, she said she was 'disappointed' that a 'private communication between two people' would find it's way into the media. And this was before we had the internet - imagine if this happened now?
Anyhow, what had happened was that ALW reported false box office receipts while Close was on vacation, and understudy Karen Mason took over. (I think it was for three or four weeks in March, 1995). The show wasn't selling well without Close, but he lied and said it was doing just fine without Close - no difference in the box office. (He later said he had nothing to do with it, and that someone in his RUG Office was to blame - no one believed him). He also lavished much praise on Mason.
Close wrote her letter to ALW (a letter which the NYP said 'would make Norma Desmond proud'
demanding an apology for diminishing her worth to the musical. She took full credit for making the show a hit on Broadway, and told ALW 'if I could leave Sunset tomorrow, I would'. However, she said she would honor her word, and stay an extra month to make up for the time she missed while on vacation. She told ALW she wasn't doing it for him, but for the fans who bought tickets to see her performance during her extension.
ALW did publicly apologize, they kissed and made up.