Please!!! I've talked to so many people and no one has given me a straight answer. Ticketmaster isnt allowing me to print my tickets and i don't know what to do. Can I get into the show with just the ticket on my phone? RIchard Rogers theater, ive heard, in the past, does not scan phones. But do the still not scan phones? Please answer, thank you!
When purchasing the tickets you needed to select Print-At-Home or Mobile, if you selected Mobile they will scan your phone, but you can call TM and ask them to change the delivery method of your tickets to Mobile or Will Call
And my job requires securing MANY sets of tickets, and I have bought over 50 sets of tickets to Hamilton in New York, and when my clients want Mobile entry, there is never an issue. So mobile is fine.
Get to the theatre early and go to the box office. If there is an issue they will print your tickets. They have access to do this. They’ve printed tickets for me that I had originally had issued to me as e-tickets but wanted the physical ticket.
BConcierge answered incorrectly and had a condescending tone that I, among others, do not appreciate and told me I was wrong even though I know for a FACT that they take mobile entry.
Sorry if I made a mistake, Jesse, but you’re being super rude to me. I purchased Hamilton tickets literally last week and Ticketmaster did not give me the option to do Mobile despite my searching for the option very specifically (after it was so easy to do so at Harry Potter last month). Maybe I missed the option, then, but I thought I was giving OP a correct answer. You don’t have to be so rude.
You don’t need to call to make the change if it allows it, just go to My Tickets in your account on the computer and it should allow you to change it on your own.
I had Book of Mormon tickets that I switched from will call to print at home.