Kathy, I get what you're saying about them going further out of their way to call you, but the whole point of having the front row done via raffle is to make it accessible and if on average 4 of the only 20 tickets that are raffled off are not being given to one of the 15,000 lotto entrants it defeats the point a little bit. Also, the three todaytix lottos I won (3penny opera, Fun Home and Dry Powder) I got a call within minutes of the original winners being contacted automatically through the app, and long before the time that you had to accept them on the app.
Check out the app Todaytix if you haven't already for theatre tickets around the world. My referral code is DGHVR