Posted: 2/7/18 at 11:20am
A million thanks for directing me to my phone. I got right in and bought tickets for December.
Meanwhile, my window on my computer is still going.
Posted: 2/7/18 at 11:20am
I was able to use my iphone and got right in...if you're waiting on the website, use your phone..it went super fast. I was able to get a $40 ticket for the dates I wanted. I assumed it would be balcony, but it's rear orchestra. Is that partial view or something?
If you're still waiting...use your phone! It went very quickly!
Posted: 2/7/18 at 11:20am
Posted: 2/7/18 at 11:21am
Painless. Went on promptly at 11:00. Chose a date listed as "going fast" for 4 tickets in the $199 section. I was given K 26-32 which I cannot imagine is anything but the last 4 seats. Hope they are decent for THAT price.
I would have liked to try another day (This one was in May) but not clear how to back out or reselect so I continued and purchased and now have confirmation.
The ONLY 2 delivery options are will call and Mobile Phone. Be ready for that choice.
Good luck everyone!!
Posted: 2/7/18 at 11:25am
I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes.
Posted: 2/7/18 at 11:27am
TheaterGal3 said: "I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes."
Did you check your email to see if it actually did go through?
Posted: 2/7/18 at 11:27am
Posted: 2/7/18 at 11:27am
Yay! Have tickets for Aug 25th!! That was quite stressful but remarkably straightforward in the end.
Good luck to all those still trying or with later access codes. Time to get on with the day.
Posted: 2/7/18 at 11:28am
Broadway Joe said: "TheaterGal3 said: "I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes."
Did you check your email to see if it actually did go through?"
I did. No confirmation email. Code will no longer work.
Posted: 2/7/18 at 11:30am
TheaterGal3 said: "Broadway Joe said: "TheaterGal3 said: "I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes."
Did you check your email to see if it actually did go through?"
I did. No confirmation email. Code will no longer work."
Same thing happened to me.
Posted: 2/7/18 at 11:30am
TheaterGal3 said: "Broadway Joe said: "TheaterGal3 said: "I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes."
Did you check your email to see if it actually did go through?"
I did. No confirmation email. Code will no longer work."
Damn, hopefully ticketmaster can help ya out
Posted: 2/7/18 at 11:32am
Broadway Joe said: "TheaterGal3 said: "Broadway Joe said: "TheaterGal3 said: "I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes."
Did you check your email to see if it actually did go through?"
I did. No confirmation email. Code will no longer work."
Damn, hopefully ticketmaster can help ya out"
Thanks. I'm thinking they will say I'm screwed but I'll wait on hold and see what happens.
Posted: 2/7/18 at 11:32am
TheaterGal3 said: "Broadway Joe said: "TheaterGal3 said: "I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes."
Did you check your email to see if it actually did go through?"
I did. No confirmation email. Code will no longer work."
Did you close your original browser window? I “lost” tickets twice due to system overload and the tickets timing out. But it gave me an option to “start over” without having to put the code in again.
Posted: 2/7/18 at 11:34am
AlliAndTheCats said: "TheaterGal3 said: "Broadway Joe said: "TheaterGal3 said: "I used my code at 11am, got tickets, clicked pay and then it said an error happened and didn't go through. I tried to do it over again and said the code was already used to purchase tickets. AGHH! Anyone have this happen?? The wait time with Ticketmaster is 15 minutes."
Did you check your email to see if it actually did go through?"
I did. No confirmation email. Code will no longer work."
Same thing happened to me."
Update, the same thing happened to me. Should I call them so that I can make sure I got them? My credit card says the transaction is pending but I never got an email or confirmation number.
Posted: 2/7/18 at 11:35am
Posted: 2/7/18 at 11:36am
alexidarling15 said: "A million thanks for directing me to my phone. I got right in and bought tickets for December.
Meanwhile, my window on my computer is still going."
Yay!!! I'm so glad that worked for you too!!! And yes, same with me, I was done purchasing and stupid computer was still sitting there stuck on the login!
Posted: 2/7/18 at 11:39am
Posted: 2/7/18 at 11:41am
The window on my computer continues to spin as well. Definitely use your phone, if possible.
I never received a confirmation of my purchase, however, when I log in to my account and select "My Events" the tickets are listed there, so I assume I'm fine.
And now for something completely different...I never received an email that said I was selected for an access code, so a kind poster helped me out. However, I just got a text message from ticketmaster giving me a code for 1 PM (I guess I just never got the email), so...first person to PM me can have it.
Posted: 2/7/18 at 11:42am
Shift to your phone. The code isn't used until tickets are purchased. I used my code to search for dates on three different devices at the same time.
Posted: 2/7/18 at 11:43am
Anyone able to share a code if they didn't buy all 6 tickets? Thanks so much in advance. PM me
Posted: 2/7/18 at 11:43am
Broadway Joe said: "Their Twitter is saying to direct message a ticketmaster Twitter...
https://twitter.com/HPPlayNYC/status/961274175804592129"
Thank you! Sent a message. The charge appears as pending on my credit card.
Posted: 2/7/18 at 11:44am
mjb495 said: "I've been waiting for 40 min for the access code to load and I can't get on the site at all.
And ticketmastwr is eother busy or automated saying they're closed.
Can I shift to my phone or will it tell me the code has already been used?"
That's exactly what my computer was doing when I logged into my phone. I left the computer tab open while I was logging in, just in case. The phone was very fast! I was quite surprised.
Posted: 2/7/18 at 11:44am
Successfully got a ticket for April 11th! $40 level, side orchestra. I'm happy with it.
Used phone. It would not work on my computer.
Posted: 2/7/18 at 11:45am
dearalanaaaa said: "Open another tab and enter the code again.
Also an update for anybody, both of the first 2 thursday's/fridays are sold out at the $20/$40 level."
Thank you for this tip! It worked for me and I have tickets now. Of course all the seats left that they would show me are in the very last row of the balcony. I really wish they'd let us see all available seats. Hope I can actually see the show from that far back.
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