Riedel on Josh Groban's disappointed fans

The only interesting thing about this article is the end, where it's mentioned that Groban's replacement will be announced soon.

Updated On: 10/21/20 at 07:20 PM

Dave Malloy is playing the role for a few of Groban's scheduled absences. I don't believe they've announced a full-time replacement at this point.

FYI I was not one of the sobbing fans.... LOL

I saw the show on Sunday (without Groban). I don't think he would have made a difference in my opinion of the show. I do however wish I took up the box office attendee when she offered me a refund...

A woman who overheard the exchange threw in her two cents: “I’ve been sick, too, and I turned up for work!”

yeah, Linda who sits in a cubicle doing data entry, it's totally the same thing.

I love the show, but it's clear from the dip this past week that a lot of people are coming to see Groban (surprise, surprise). Based on that quote from Kagan, it seems like they aren't going for a name to replace Groban, which could hurt them.

Riedel's reporting makes him a natural for next press secretary.

neonlightsxo said: "MarkBearSF said: "Also, he mentions that the producers are legally required to refund/reschedule tickets if an above-the-title star is out. I recall seeing here that it's a tradition, but not a law. Right?"



Correct! Not the law. Riedel is mistaken but what else is new?"

Wrong. Putting an actor above the title gives the audience an expectation that (s)he will be performing in the show. The laws concerning false advertisement govern in these situations.

adamgreer said: "I think it's quite kind that he tells the people to stay AND he'll still give them tickets to return and see Groban. Is that normal? I understand offering people the opportunity to exchange, but to see the show with the understudy AND come back to see Groban? That's pretty generous, no?"

If/Then did the same thing when Idina called out...

neonlightsxo said: "t's quite generous, but not good for the bottom line."

actually, it has no effect at all. If the choice is stay and come back vs. leave and come back, in that moment the value of today's ticket is zero. The worse outcome is leave and don't come back.

350-a. False advertising. 1. The term "false advertising" means advertising, including labeling, of a commodity, or of the kind, character, terms or conditions of any employment opportunity if such advertising is misleading in a material respect. In determining whether any advertising is misleading, there shall be taken into account (among other things) not only representations made by statement, word, design, device, sound or any combination thereof, but also the extent to which the advertising fails to reveal facts material in the light of such representations with respect to the commodity or employment to which the advertising relates under the conditions prescribed in said advertisement, or under such conditions as are customary or usual.

The show is advertised as starring Josh Groban. He is therefore part of the product they are selling. Unless his absence is pre-announced for specific dates prior to the availability of tickets for such dates, ticket buyers are entitled to a refund.