a lot of what the original writer is complaining about when it comes to service about is probably mandated by the bosses are good ones. Ohhhhh,
totally. We have a local mini-chain restaurant near us that we like except it seems as if the manager has a multi-person tag-team designed to interrupt your mastication and conversation mid-chew or thought, with a parade of staff members asking, "How is everything?" Including at least one appearance by the manager him/herself per course. It's insane. We've tried "Just as good as it was three minutes ago," and "Getting colder every time we're interrupted" which usually gets a "nice" or a "no problem" that indicates they're not listening
anyway so please leave us in peace.
I mean, the original article was in the Post, so douchiness is the coin of the realm. (Really, Kyle Smith, "waitron" is *your* term?) And I recognize the terrible set up that end stage capitalism puts below minimum wage workers in this country, but I am *not* swayed by Kennedy's point that unless he gets 18-20% of the check in gratuity he is being
robbed of his time and money. I think that's the snag. I don't know any consumer who has not received the message loudly and clearly that the person who is supposed to be supplying a service has presumed that said consumer was not worth the time.
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Updated On: 3/5/13 at 06:18 PM