That's a really cute story.
As for the original incident... I think it has been blown out of proportion by both sides. I wasn't there that day, but if the woman who got hit laughed it off, it couldn't have been that bad, right? The playbill was kicked out of annoyance, but probably not in a purposefully mean spirit.
On the other hand, I don't get why she's being worshipped for doing it either. Actually, I don't get why people swoon over every little thing she does. I wouldn't even be surprised if the playbill was left there on purpose by a crazy fan who wanted Patti to kick it in her face.
"It's a goddamn beautiful day, shut up!"